Clinical Applications Support Analyst – EHR & LIS

University of California - Davis; Davis (CA); On-site; USD 39,000 - 70,000; Full time

Benefits offered by this job

Medical plans

Retirement plans

Paid time off

Job summary

University of California - Davis is seeking a 100% on-site CLIN APPLICATIONS PROFL 2 HX role to provide first-tier support for SHCS staff across the Electronic Health Record System (Point and Click), Lab Information System, and Pharmacy System. You will troubleshoot, document incidents, and perform data analysis to meet user needs.

The position requires a Bachelor's in IT or related field, EHR experience, strong communication skills, and the ability to translate complex concepts for diverse

Qualifications

• Bachelor's degree in information technology or an equivalent combination of education and experience.
• Experience using an electronic health record system, lab information system or pharmacy management system.
• Experience assimilating technical concepts and explaining to non-technical users.
• Experience independently researching, planning, testing, documenting and resolving incidents and problems.
• Experience communicating with all hierarchical and technical levels within an organization.
• Knowledge of electronic health record systems (Point and Click, Epic, Meditech, etc.)
• Strong problem-resolution skills with the ability to diagnose, test, and implement solutions promptly.
• Strong written and verbal communications skills and ability to translate technical issues for non-technical users.

Responsibilities

• 80% - Clinical and Systems Operational Support and Functional Analysis
• 20% - Access Management

Skills

Communication with non-technical users

Problem resolution

Written and verbal communication

Data analysis and reporting

Education

Bachelor's degree in information technology or equivalent

Tools

ServiceNow

Jira

Job description

University of California - Davis is seeking a 100% on-site CLIN APPLICATIONS PROFL 2 HX role to provide first-tier support for SHCS staff across the Electronic Health Record System (Point and Click), Lab Information System, and Pharmacy System. You will troubleshoot, document incidents, and perform data analysis to meet user needs.

The position requires a Bachelor's in IT or related field, EHR experience, strong communication skills, and the ability to translate complex concepts for diverse