PNC Support Analyst (CLIN APPLICATIONS PROFL 3 HX)

University of California - Davis; Davis (CA); On-site; USD 94,000 - 177,000; Full time

Job summary

University of California - Davis seeks a qualified professional to support and manage clinical applications, including the EHR and LIS systems. The role involves designing specifications, configuring workflows, analyzing data, and providing user support across clinical departments.

The position emphasizes security, data integrity, and collaboration with clinicians to improve patient care through accurate data reporting and system optimization.

Qualifications

• Bachelor's degree in information technology or related field.
• Experience with HIPAA, FERPA and related security requirements.
• Ability to work across multi-platform environments (Linux, Mac, Windows).
• Ability to write SQL queries, translate business requirements into technical reports, and reconcile outputs.

Responsibilities

• Clinical and systems operational support and functional analysis.
• Access management.

Skills

SQL queries

Data visualization

Interpersonal skills

Problem resolution

Technical writing

Education

Bachelor's degree in information technology

Tools

Linux

Mac

Windows

Databases

Job description

Job Summary

Under the direction of the SHCS Director of Support Services and Data Management, supports the design, building, testing, implementation, and management of clinical application systems, including the Electronic Health Record (EHR), and Laboratory Information System (LIS). Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, adapting software configurations to meet their needs. Works with clinicians to create or update written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk, and impact analysis. Provides customer service, troubleshooting, and maintenance. Performs data analysis and reporting as needed to support SHCS clinical and business functions. This position is responsible for critically important data file transfers to insurance carriers and to Banner, the campus Student Information System.

Apply By Date

10/23/2026 at 11:59pm

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in information technology or equivalent combination of education and experience in relatable field.
• Experience with HIPAA, FERPA and other applicable federal and state medical information confidentiality and security requirements.
• Computer skills to work across a multi-platform environment (Linux, Mac, and Windows) using databases, spreadsheets, word processing, email and web browsers.
• Ability to write sql queries, translate business requirements into technical reports, explain findings to non-technical stakeholds, reconciling report outputs against source systems, with strong data visualization and dashboard design skills.
• Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.

Preferred Qualifications

• Experience working with multiple data sources to reconcile records and processes across various database systems; skills to recognize actual from potential data problems.
• Experience writing sql queries (SELECT statements, joins, aggregations and subqueries), translating business requirements/requests into technical queries, explaining technical findings to non-technical stakeholders and reconciling report outputs against source systems.
• Broad and/or in-depth knowledge of 1-2 areas of focus in Practice Management Database and/or Electronic Medical Record Systems.
• Knowledge of health facility functions and requirements.

Key Responsibilities

• 90% - Clinical And Systems Operational Support And Functional Analysis
• 10% - Access Management

Department Overview

Student Health and Counseling Services (SHCS) provides primary care, mental health, acute care, laboratory, pharmacy, health education and counseling services to registered UC Davis students. SHCS serves approximately 300 patients per day during the school year. The mission is to provide campus health and wellness resources that enable students to successfully achieve their academic goals and life-long wellness. SHCS has approximately 200 staff including managers, senior professionals, professional and support staff, student employees, interns and post doc residents. SHCS is accredited by AAAHC (Accreditation Association for Ambulatory Health Care), and IACS (International Association for Counseling Services). For more information on the department, see https://shcs.ucdavis.edu. SHCS mental health staff are an educationally diverse group of licensed psychologists, psychiatrists, masters-level therapists, and pre-and postdoctoral trainees, dedicated to assisting students and enriching the university community by providing individual counseling, group services, educational programs, psychological consultation, workshops, and other types of outreach services. Counseling services are offered at no cost to registered students.

Position Information

• Salary or Pay Range: $94,700.00/yr. - $177,300.00/yr.
• Salary Frequency: Annual
• Salary Grade: STEPS
• UC Job Title: CLIN APPLICATIONS PROFL 3 HX
• UC Job Code: 005367
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100% Fixed
• Shift (Work Schedule): M-F, 8AM-5PM
• Location: Davis, CA
• Union Representation: HX-Healthcare Professionals
• Benefits Eligible: Yes
• This position is in-person/on-site position with possibility for hybrid work.

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Never 0 Hours
• Lifting/Carrying over 50 lbs - Never 0 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Never 0 Hours
• Pushing/Pulling over 50 lbs - Never 0 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Never 0 Hours
• Climbing (e.g., stairs or ladders) - Never 0 Hours
• Reaching overhead - Never 0 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Never 0 Hours
• Loud noise levels - Never 0 Hours
• Marked changes in humidity or temperature - Never 0 Hours
• Microwave/Radiation - Never 0 Hours
• Operating motor vehicles and/or equipment - Never 0 Hours
• Extreme Temperatures - Never 0 Hours
• Uneven Surfaces or Elevations - Never 0 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e.g., e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Employment contingent upon satisfactory completion of a physical exam by Occupational Health physician to ascertain clearance from communicable disease and physical ability to perform the duties of this position. Required to participate in mandatory regulatory training. Work hours based on operational requirements, typically between 7:30 am and 6:00 pm, not to exceed 8 hours per day. Flexibility to work outside standard schedule including occasional evenings/nights, weekend and holidays to meet operational needs.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks