EHR App Analyst II, Government Programs - Impact & Growth

Nordic Healthcare Group (NHG); Oregon; Hybrid; USD 85,000 - 110,000; Full time

Job summary

Nordic Healthcare Group (NHG) is seeking an EHR Application Analyst II Government Programs to provide advanced support for clinical and business applications within the Managed Services division. The role demands strong understanding of healthcare workflows, application functionality, and responsibility for managing support requests, documentation, and vendor relationships.

The position emphasizes ensuring secure, compliant operations, ongoing upgrades, and professional development, with

Qualifications

• Bachelors degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or related field with 8+ years of industry experience.
• 5 years in healthcare IT or equivalent IT application analyst role.
• Strong analytical thinking and problem-solving abilities.
• Experience with ITIL-aligned service management processes (Incident, Request, Change).
• Excellent communication and customer service skills.
• Experience in managing application support and documentation.
• Ability to work both collaboratively in a team and independently.

Responsibilities

• Respond to application support requests and incidents within defined SLAs with high-level customer service.
• Manage application and team documentation through lifecycle processes.
• Maintain relationships with software vendors to ensure top-tier support.
• Plan and execute application upgrades and patches for security.
• Pursue necessary certifications and continued professional development.
• Lead smaller analyst-led projects with basic project management tasks.
• Gain proficiency in clinically integrated hospital and physician office workflows.
• Develop and maintain architecture documentation, system diagrams, and dependency maps.
• Participate in the full application lifecycle including implementations and decommissioning.
• Work independently and escalate after due diligence when needed.

Skills

ITIL-aligned service management

Analytical thinking

Executive communication

Documentation management

Education

Bachelor's degree in Information Technology or related field

Job description

Nordic Healthcare Group (NHG) is seeking an EHR Application Analyst II Government Programs to provide advanced support for clinical and business applications within the Managed Services division. The role demands strong understanding of healthcare workflows, application functionality, and responsibility for managing support requests, documentation, and vendor relationships.

The position emphasizes ensuring secure, compliant operations, ongoing upgrades, and professional development, with