EHR Application Analyst II Government Programs

USA102 Nordic Consulting Partners, Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Nordic Global, part of Nordic, seeks an EHR Application Analyst II for Government Programs to provide advanced support for clinical and business applications within Managed Services. The role requires deep healthcare IT knowledge, strong documentation skills, and effective vendor relationships.

The ideal candidate will handle incidents, participate in upgrades, and contribute to project work while maintaining detailed architecture documentation and supporting disaster recovery and security

Qualifications

• 8+ years' IT/healthcare IT experience.
• 5 years' experience in healthcare IT or equivalent IT application analyst position.
• Experience with ITIL-aligned service management processes (Incident, Request, Change).
• Strong analytical and problem-solving abilities.
• Excellent communication and customer service skills.
• Experience in managing application support and documentation.
• Ability to work both independently and in a team.

Responsibilities

• Respond to support requests and incidents within defined SLAs with high customer service standards.
• Manage application and team documentation with proper lifecycle controls.
• Maintain and expand vendor relationships to ensure top-tier support.
• Plan and execute application upgrades and patching for security.
• Pursue and achieve relevant certifications and professional development.
• Lead smaller analyst-led projects with scheduling, coordination, and status updates.
• Navigate clinical and business workflows in hospital/physician office settings.
• Develop and maintain architecture docs, diagrams, and dependency maps.

Skills

Healthcare IT

ITIL

Incident/Change/Request

Analytical thinking

Communication

Documentation

Project coordination

Education

Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or related field

Job description

Make a difference. Be happy. Grow your career.

The EHR Application Analyst II Government Programs provides advanced support for clinical and business applications within the Managed Services division of Nordic Global. This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic's maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
• Manage application and team documentation through proper document management lifecycles.
• Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
• Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.
• Achieve necessary certifications and continue professional development.
• Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status.
• Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business).
• Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements.
• Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.
• Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation.

Skills and Experience

• Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years' industry experience).
• 5 years' experience in healthcare IT or equivalent IT application analyst position with degree requirement.
• Proven analytical thinking and problem-solving skills.
• Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management
• Excellent communication and customer service abilities.
• Experience in managing application support and documentation.
• Ability to work collaboratively in a team-oriented environment and independently.

Additional details

• Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.