EGM Technician

Downstream Casino; Oklahoma; On-site; USD 45,000 - 70,000; Full time

Job summary

Downstream Casino Resort is seeking an experienced EGM Technician to lead and mentor a team of technicians on the casino floor. You will perform repairs, RAM clears, and setups, while ensuring compliance with gaming regulations and safety standards.

Excellent communication and supervisory abilities are essential for coordinating with the shift team and providing training. Join a fast-paced environment, support ongoing maintenance, and contribute to a spotless casino operation.

Qualifications

• High school diploma or equivalent required.
• Recommended minimum of 5 years of EGM Technical experience.
• Demonstrate logical troubleshooting skills.
• Can perform all machine repairs with minimal to no assistance.
• Must have the ability to RAM clear and setup all manufacturers and models of games on the casino floor.
• Demonstrate knowledge of PAR sheets.
• Strong supervisory skills, professionalism, and excellent verbal and written communication skills.
• Must present a well-groomed and professional appearance.
• Must be able to read, write, speak, and understand English; respond to cues.

Responsibilities

• Answers radio calls and provides assistance when needed.
• Evaluates machines which fail to perform to expectations.
• Check all gaming related equipment for evidence of cheating or mechanical malfunction.
• Create work orders for games needing repairs and close work orders after completing repairs.
• All machine repairs, including major, with supervision as required.
• Install, RAM clear, troubleshoot, and set up player tracking.
• Install, troubleshoot, and set up BVs, printers, and CPI.
• EGM Tech III leads and trains less experienced EGM Techs.
• Provide extensive training for all EGM Techs and assist with parts ordering.
• Coordinate with other EGM Technicians on the shift to ensure performance.
• Duties and responsibilities may change; hours determined by a 24-hour schedule.

Skills

Supervisory skills

Team player

Excellent verbal and written skills

Customer service

Strong problem solving

Lead tech guidance

Education

High school diploma or equivalent

Job description

Casino 69300 East Nee Road Quapaw, OK 74363, USA

Job Responsibilities

• Answers radio calls and provides assistance when needed.
• Evaluates machines which fail to perform to expectations.
• Check all gaming related equipment for evidence of cheating or mechanical malfunction.
• Create work orders for games needing repairs and close work orders after completing repairs.
• All machine repairs (minor and advanced)
  • Repairs that would require the game to be set up must be verified by another EGM Tech III or above
  • Progressive setups must be verified by another EGM Tech III or above
• Approves EGM Tech I or II parts replacement
  • If unsure about an issue, will go through EGM Supervisor or above
  • Submit GMARAs for machine repairs requiring QNGA approval
  • GMARAs must be verified by EGM Team Member before submitting
  • Install, remove, convert, upgrade, and relocate EGMs for scheduled activities
  • Install locks and player tracking
• Install, RAM clear, troubleshoot, and set up player tracking
• Install, troubleshoot, and set up BVs, printers, and CPI
• EGM Tech III is essentially a Lead Tech and is expected to show excellent leadership to less experienced EGM Techs
• Provide extensive training for all EGM Techs
• Provide assistance on machine repairs for all EGM Techs
• Assist with parts ordering and inventory
• Coordinates with other EGM Technicians on the shift to ensure maximum performance of the Technician team on duty.
• Train and share knowledge with EGM Tech I, Tech II and any others in the department
• Responsible for keeping the tech shop clean and organized
• Assists in maintaining a spotless casino by disposing of any cups, glasses or bottles left on the floor by guests
• Adheres to regulatory, departmental, and company policies in an ethical manner
• Outstanding example of and a credit to Downstream Casino Resort
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Attends all necessary training meetings
• Continue training as opportunities arise
• Perform all other duties and responsibilities as assigned.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.

QUALIFICATIONS/ REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• High school diploma or equivalent required
• Recommended minimum of 5 years of EGM Technical experience
• Demonstrate logical troubleshooting skills
• Can perform all machine repairs with minimal to no assistance
• Must have the ability to RAM clear and setup all manufacturers and models of games on the casino floor
• Demonstrate knowledge of PAR sheets
• Have the ability to perform minor bench tech repairs
• Possess strong supervisory skills, professionalism, and excellent verbal and written communication skills
• Knowledge of various internal written & verbal codes/abbreviations
• Must be a Team Player
• Initiates and promotes a positive work environment
• Strong electronic experience preferred
• Must present a well-groomed and professional appearance.
• Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.
• Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

• Must be able to maneuver to all areas of the casino and be able to respond to visual and oral cues
• Must be able to lift up to 40 pounds and be able to bend, reach, kneel, twist and grip items.
• Have a sense of urgency and keep up with fast paced business practices
• Operate in mentally and physically stressful situations
• Must be able to tolerate areas containing secondary smoke
• Must be able to walk and be on feet for long periods of time
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

The Downstream Casino Resort adheres to all applicable Resolutions of the Quapaw Nation. Native American Preference policy does apply.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.