EFTI Onboarding & Conversion Coordinator

SHAZAM; Des Moines (IA); Hybrid; USD 62,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan with company 
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Hybrid work environment

Professional development

Paid time off

Job summary

SHAZAM is seeking an EFTI Conversion Coordinator in Des Moines, IA to support onboarding and network conversion projects, coordinating activities and documentation with internal teams and vendors. You will help ensure smooth conversions and a positive customer experience through clear communication and proactive issue resolution.

This hybrid Des Moines role requires 1+ year of coordination experience, familiarity with Salesforce or similar CRM tools, and a customer-focused approach.

Qualifications

• 1+ years of project coordination experience.
• Experience in banking or payments preferred.
• Familiar with Salesforce or similar CRM tools.

Responsibilities

• Support onboarding and network conversion projects from initiation through completion.
• Coordinate project activities, documentation, timelines, and communication with internal teams and external partners.
• Assist Conversion Specialists with meeting coordination, minutes, status tracking, and updates.
• Review project documentation for completeness and accuracy.
• Serve as a resource for configuration setup questions during conversions.
• Monitor deliverables and identify risks or improvement opportunities.
• Assist with issue resolution and post-conversion verification.

Skills

Project coordination

Financial services knowledge

Salesforce

Communication

Time management

Tools

Salesforce

CRM tools

Microsoft Office

Job description

SHAZAM is seeking an EFTI Conversion Coordinator in Des Moines, IA to support onboarding and network conversion projects, coordinating activities and documentation with internal teams and vendors. You will help ensure smooth conversions and a positive customer experience through clear communication and proactive issue resolution.

This hybrid Des Moines role requires 1+ year of coordination experience, familiarity with Salesforce or similar CRM tools, and a customer-focused approach.