EFMP Systems Navigator: Family Support Coordinator

Patriot Enterprises LLC; Houston (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Patriot Enterprises LLC in Houston, TX, seeks a Systems Navigator for the Exceptional Family Member Program (EFMP) to support Soldiers and Families with special needs.

The role involves home visits, coordinating with agencies, maintaining a resources catalog, leading support groups, delivering EFMP briefings, and guiding families through available services, while ensuring records compliance and data-driven program improvements.

Qualifications

• Knowledge of human service principles and practices related to family needs and case management.
• Knowledge of military, state and federal laws and policies regarding medical, educational, and family support services.
• Ability to provide professional non-clinical case management and connect families with needed services.

Responsibilities

• Provide home visits to Soldiers and Family members to offer support as needed or requested.
• Coordinate with government agencies and civilian service providers to identify respite care resources.
• Maintain an information catalog of networks and contacts for families with special needs.
• Coordinate a support group and/or workshops monthly.
• Present EFMP Systems Navigation briefings to overview available EFMP services.
• Provide information and referral services to Families to help them access resources.
• Partner with Families to increase resilience and self-advocacy skills.
• Manage Soldier and Family records in accordance with Army/DoD regulations.
• Facilitate warm hand offs to appropriate program personnel during transitions.
• Collect and analyze data for planning, reporting, and program improvement.
• Implement policies and practices that connect Families to support services.

Skills

Human services knowledge

Military/education law knowledge

Non-clinical case management

Communication skills

Life Coach certification

Travel ability

MS Office experience

Work authorization (US)

Background check

Education

Bachelor's degree in social work / psychology / counseling / related field

Two years of experience in family-related case management

Tools

Microsoft Office Suite

Job description

Patriot Enterprises LLC in Houston, TX, seeks a Systems Navigator for the Exceptional Family Member Program (EFMP) to support Soldiers and Families with special needs.

The role involves home visits, coordinating with agencies, maintaining a resources catalog, leading support groups, delivering EFMP briefings, and guiding families through available services, while ensuring records compliance and data-driven program improvements.