Systems Navigator (SN) - Fort Stewart, GA

Patriot Enterprises LLC; Hinesville (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Patriot Enterprises LLC seeks a Systems Navigator for the Exceptional Family Member Program (EFMP) to coordinate services for Families with special needs. This role covers intake, referrals, advocacy, and documentation to ensure comprehensive support across military and civilian networks.

Travel will be needed; a background in non-clinical case management and a Level 1 Life Coach credential are valued. Must be authorized to work in the United States and able to pass a background check.

Qualifications

• Knowledge of human service principles and practices related to family needs and case management.
• Familiarity with military, state and federal laws and procedures for medical/educational services.
• Ability to facilitate connections between Families and required care systems.
• Strong verbal and written communication with external partners and Families.
• Life Coach certification (Level 1) or willing to obtain; provided by Patriot.
• Ability to travel to various locations as needed.
• Proficient in Microsoft Office suite and related tools.
• Authorized to work in the United States and able to pass a background check.

Responsibilities

• Provide home visits to support Soldiers and Family members as requested.
• Coordinate with government and civilian providers for respite care options.
• Maintain a catalog of contacts in national/state/local networks for Family support.
• Coordinate monthly support groups or workshops.
• Present EFMP briefings to Families and Soldiers on available services.
• Offer information and referrals to help Families choose services.
• Partner with Families to build resilience and self-advocacy.
• Manage Soldier and Family records per Army/DoD regulations.
• Facilitate warm handoffs to program personnel during transitions.
• Collect data for planning, reporting, and program improvement; monthly deadlines.
• Implement policies linking Families to support services.

Skills

Knowledge of human service principles

Knowledge of military, state and Fed.

Non-clinical case management

Effective communication

Life Coach certification

Travel ability

Microsoft Office experience

Authorized to work in the USA

Background check pass

Education

Bachelor's degree in social work or related field

Two years of family case management experience

Tools

Microsoft Office

Job description

The EFMP is a mandatory enrollment program that works with other military and civilian agencies to provide comprehensive and coordinated community support, housing, educational, medical, and personnel services to Families with special needs. Soldiers on active duty enroll in the program when they have a Family member with special medical and/or education needs requiring specialized services. EFMP ensures that a family member's needs are considered during the military personnel assignment process so their needs can be considered during the military personnel assignment process.

Systems Navigators and ACS Compliance Specialists (SNACS) - Exceptional Family Member Program (EFMP) - Systems Navigator (SN)

System Navigators are responsible for daily coordination to ensure the facilitation of networking between Families who have special needs and the systems of required care. Duties of the position include intake interviews and documentation, identification needs assessment of the Family member, referrals, follow-up care and information, advocacy, and collaboration with providers in both the civilian and military community.

Job Duties

• Provide home visits for the Soldier and or Family members to offer support as needed and/or requested.
• Coordinate with Government agencies and civilian service providers to identify the availability of non-EFMP respite care resources.
• Maintain an information catalog of national, state, and local networks and contacts with military and civilian service providers who offer assistance to families with special needs.
• Coordinate a support group and/ or workshops monthly.
• Present EFMP Systems Navigation briefings to provide Soldiers and Family members an overview of available EFMP related services.
• Provide information and referral services to Families by identifying appropriate resources and helping them make an informed choice of services available.
• Partners with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
• Manage the Soldiers and Family member records in accordance with all required Army and DoD regulations.
• Facilitate warm hand off to the appropriate program personnel when transitions occur.
• Collects and explores data for planning, reporting, and program improvement, completed monthly reports meeting program deadlines.
• Implements policies, procedures, and practices that connect Families to support services.

Required Skills/Qualifications

• Knowledge of human service principles and practices, individual Family needs and problems relative to case management.
• Knowledge of military, state and Federal laws, policies, regulations, and practices regarding medical, educational, and Family support services.
• Possess skill levels to provide professional non-clinical case management services, facilitating connections between Families who have special needs and the systems of required care.
• Ability to effectively communicate and interact with others, both in person and/or by telephone to conduct business.
• Level 1 Life Coach certified through Certified Life Coach Institute (Provided by Patriot).
• Must be able to travel.
• Experience with Microsoft Suite programs.
• Must be legally authorized to work in the United States.
• Must be able to pass a background check.

Required Education Level

• Bachelor's degree in one of the following degree programs (social work, psychology; marriage, family, and child counseling; counseling or behavioral science; education; community health or public health).
• Two years of experience in family related case management and/or social work.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.