Systems Navigator (SN) - Fort Benning, GA

Patriot Enterprises LLC; Fort Benning (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Patriot Enterprises LLC seeks a Systems Navigator to support the Exceptional Family Member Program (EFMP) at Fort Benning. The role coordinates care, referrals, and advocacy for Soldiers and Families with special needs, ensuring access to medical, educational, and support services.

Responsibilities include intake, data collection, and collaboration with military and civilian providers, maintaining records per DoD regulations, and leading monthly workshops to improve program outcomes.

Qualifications

• Knowledge of human service principles and practices and understanding of family needs in case management.
• Knowledge of military, state and federal laws, policies and practices regarding medical, educational, and family support services.
• Non-clinical case management experience connecting Families with needed care.
• Effective communication skills in person and over the phone.
• Life Coach Level 1 certification (Provided by Patriot)
• Ability to travel.
• Experience with Microsoft Office programs.
• Must be legally authorized to work in the United States.
• Must pass a background check.

Responsibilities

• Provide home visits for Soldiers and Families to offer support as needed.
• Coordinate with government agencies and civilian providers to identify respite care resources.
• Maintain an information catalog of national, state, and local networks and contacts for families with special needs.
• Coordinate a monthly support group or workshops.
• Present EFMP Systems Navigation briefings to overview available EFMP services.
• Provide information and referrals to Families to help access services.
• Partner with Families to increase resilience and self-advocacy.
• Manage Soldiers and Family member records per Army/DoD regulations.
• Facilitate warm hand-offs to program personnel during transitions.
• Collect data for planning, reporting, and program improvement, completing monthly reports.
• Implement policies and practices connecting Families to support services.

Skills

Human services

Case management

Communication

Life Coach cert

Travel required

Microsoft Office

Work authorization US

Background check

Education

Bachelor's degree in social work/psychology/etc.

Tools

Microsoft Office

Job description

The EFMP is a mandatory enrollment program that works with other military and civilian agencies to provide comprehensive and coordinated community support, housing, educational, medical, and personnel services to Families with special needs. Soldiers on active duty enroll in the program when they have a Family member with special medical and/or education needs requiring specialized services. EFMP ensures that a family member's needs are considered during the military personnel assignment process so their needs can be considered during the military personnel assignment process.

Systems Navigators and ACS Compliance Specialists (SNACS) - Exceptional Family Member Program (EFMP) - Systems Navigator (SN)

System Navigators are responsible for daily coordination to ensure the facilitation of networking between Families who have special needs and the systems of required care. Duties of the position include intake interviews and documentation, identification needs assessment of the Family member, referrals, follow-up care and information, advocacy, and collaboration with providers in both the civilian and military community.

Job Duties

• Provide home visits for the Soldier and or Family members to offer support as needed and/or requested.
• Coordinate with Government agencies and civilian service providers to identify the availability of non-EFMP respite care resources.
• Maintain an information catalog of national, state, and local networks and contacts with military and civilian service providers who offer assistance to families with special needs.
• Coordinate a support group and/ or workshops monthly.
• Present EFMP Systems Navigation briefings to provide Soldiers and Family members an overview of available EFMP related services.
• Provide information and referral services to Families by identifying appropriate resources and helping them make an informed choice of services available.
• Partners with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
• Manage the Soldiers and Family member records in accordance with all required Army and DoD regulations.
• Facilitate warm hand off to the appropriate program personnel when transitions occur.
• Collects and explores data for planning, reporting, and program improvement, completed monthly reports meeting program deadlines.
• Implements policies, procedures, and practices that connect Families to support services.

Required Skills/Qualifications

• Knowledge of human service principles and practices, individual Family needs and problems relative to case management.
• Knowledge of military, state and Federal laws, policies, regulations, and practices regarding medical, educational, and Family support services.
• Possess skill levels to provide professional non-clinical case management services, facilitating connections between Families who have special needs and the systems of required care.
• Ability to effectively communicate and interact with others, both in person and/or by telephone to conduct business.
• Level 1 Life Coach certified through Certified Life Coach Institute (Provided by Patriot).
• Must be able to travel.
• Experience with Microsoft Suite programs.
• Must be legally authorized to work in the United States.
• Must be able to pass a background check.

Required Education Level

• Bachelor's degree in one of the following degree programs (social work, psychology; marriage, family, and child counseling; counseling or behavioral science; education; community health or public health).
• Two years of experience in family related case management and/or social work.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.