Systems Navigator (SN) - Fort Sam Houston, TX

Patriot Enterprises LLC; Houston (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Patriot Enterprises LLC in Houston, TX, seeks a Systems Navigator for the Exceptional Family Member Program (EFMP) to support Soldiers and Families with special needs.

The role involves home visits, coordinating with agencies, maintaining a resources catalog, leading support groups, delivering EFMP briefings, and guiding families through available services, while ensuring records compliance and data-driven program improvements.

Qualifications

• Knowledge of human service principles and practices related to family needs and case management.
• Knowledge of military, state and federal laws and policies regarding medical, educational, and family support services.
• Ability to provide professional non-clinical case management and connect families with needed services.

Responsibilities

• Provide home visits to Soldiers and Family members to offer support as needed or requested.
• Coordinate with government agencies and civilian service providers to identify respite care resources.
• Maintain an information catalog of networks and contacts for families with special needs.
• Coordinate a support group and/or workshops monthly.
• Present EFMP Systems Navigation briefings to overview available EFMP services.
• Provide information and referral services to Families to help them access resources.
• Partner with Families to increase resilience and self-advocacy skills.
• Manage Soldier and Family records in accordance with Army/DoD regulations.
• Facilitate warm hand offs to appropriate program personnel during transitions.
• Collect and analyze data for planning, reporting, and program improvement.
• Implement policies and practices that connect Families to support services.

Skills

Human services knowledge

Military/education law knowledge

Non-clinical case management

Communication skills

Life Coach certification

Travel ability

MS Office experience

Work authorization (US)

Background check

Education

Bachelor's degree in social work / psychology / counseling / related field

Two years of experience in family-related case management

Tools

Microsoft Office Suite

Job description

The EFMP is a mandatory enrollment program that works with other military and civilian agencies to provide comprehensive and coordinated community support, housing, educational, medical, and personnel services to Families with special needs. Soldiers on active duty enroll in the program when they have a Family member with special medical and/or education needs requiring specialized services. EFMP ensures that a family member's needs are considered during the military personnel assignment process so their needs can be considered during the military personnel assignment process.

Systems Navigators and ACS Compliance Specialists (SNACS) - Exceptional Family Member Program (EFMP) - Systems Navigator (SN)

Job Duties

• Provide home visits for the Soldier and or Family members to offer support as needed and/or requested.
• Coordinate with Government agencies and civilian service providers to identify the availability of non-EFMP respite care resources.
• Maintain an information catalog of national, state, and local networks and contacts with military and civilian service providers who offer assistance to families with special needs.
• Coordinate a support group and/ or workshops monthly.
• Present EFMP Systems Navigation briefings to provide Soldiers and Family members an overview of available EFMP related services.
• Provide information and referral services to Families by identifying appropriate resources and helping them make an informed choice of services available.
• Partners with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
• Manage the Soldiers and Family member records in accordance with all required Army and DoD regulations.
• Facilitate warm hand off to the appropriate program personnel when transitions occur.
• Collects and explores data for planning, reporting, and program improvement, completed monthly reports meeting program deadlines.
• Implements policies, procedures, and practices that connect Families to support services.

Required Skills/Qualifications

• Knowledge of human service principles and practices, individual Family needs and problems relative to case management.
• Knowledge of military, state and Federal laws, policies, regulations, and practices regarding medical, educational, and Family support services.
• Possess skill levels to provide professional non-clinical case management services, facilitating connections between Families who have special needs and the systems of required care.
• Ability to effectively communicate and interact with others, both in person and/or by telephone to conduct business.
• Level 1 Life Coach certified through Certified Life Coach Institute (Provided by Patriot).
• Must be able to travel.
• Experience with Microsoft Suite programs.
• Must be legally authorized to work in the United States.
• Must be able to pass a background check.

Required Education Level

• Bachelor's degree in one of the following degree programs (social work, psychology; marriage, family, and child counseling; counseling or behavioral science; education; community health or public health).
• Two years of experience in family related case management and/or social work.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protec