EFMP HR & Case Management Specialist

Bureau of Naval Personnel; Millington (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

The Bureau of Naval Personnel seeks a qualified professional to serve as an EFMP case manager, advising service members and families and coordinating care across medical, educational, and support services. You will ensure eligibility, interpret guidance, and document outcomes while safeguarding sensitive information.

You will maintain case files, communicate with providers and stakeholders, and apply DoD regulations to support wellness and functional goals.

Qualifications

• Specialized experience at GS-07 level or equivalent in evaluating medical, educational, and/or administrative documentation.
• Ability to interpret regulations and program guidance; conduct multipl sources research for service availability and support recommendations.
• Excellent communication with customers, medical providers, and stakeholders on program requirements and case status.
• Maintaining accurate records in automated systems.
• Managing multiple cases or assignments while meeting timelines and quality standards.

Responsibilities

• Advise and resolve moderately complex, non-controversial issues.
• Serve as EFMP case manager, advisor, advocate, and SME for EFMP.
• Provide service and advice to service members and families to reach optimal wellness and functional capability.
• Confirm providers and facilities across the continuum are available and obtain optimum value.
• Prepare and maintain EFMP case files in the appropriate system and track cases.
• Handle sensitive, proprietary, confidential, or legally exempt information.

Skills

Medical records review

Regulatory interpretation

Stakeholder communication

Recordkeeping

Case management

Education

Master's degree

Graduate education (2 years)

J.D. or LL.B.

Job description

The Bureau of Naval Personnel seeks a qualified professional to serve as an EFMP case manager, advising service members and families and coordinating care across medical, educational, and support services. You will ensure eligibility, interpret guidance, and document outcomes while safeguarding sensitive information.

You will maintain case files, communicate with providers and stakeholders, and apply DoD regulations to support wellness and functional goals.