Office Scheduler

APPS Paramedical Services; Grand Rapids (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

APPS Paramedical Services in Grand Rapids, MI seeks a detail-oriented Scheduler to join our team. The role handles phone calls, data entry, and appointment scheduling to ensure efficient operations and excellent customer service.

Responsibilities include answering calls, scheduling, maintaining calendars, updating records, and coordinating with staff across departments while ensuring confidentiality and security of sensitive information.

Qualifications

• High school diploma or equivalent.
• Experience in scheduling or administrative roles preferred.
• Proficient with computers and basic software.
• Excellent verbal and written communication.

Responsibilities

• Answer incoming phone calls promptly and professionally for scheduling inquiries.
• Schedule, reschedule, and confirm appointments using scheduling software.
• Maintain and update appointment calendars and records.
• Perform basic data entry tasks entering client information into databases or EHRs.
• Coordinate with clients, staff and departments to manage appointments.
• Address scheduling conflicts and resolve issues as they arise while maintaining confidentiality.

Skills

Strong communication

Multitasking

Detail-oriented

Organizational skills

Customer service

Education

High school diploma

Tools

Microsoft Office

Scheduling software

EHR systems

Job description

About the Job

We are seeking a detail-oriented and organized Scheduler to join our team. The Scheduler will be responsible for answering phone calls, performing basic data entry, and managing appointment scheduling to ensure efficient operations and excellent customer service.

Key Responsibilities

• Answer incoming phone calls promptly and professionally, assisting callers with scheduling inquiries.
• Schedule, reschedule, and confirm appointments accurately using scheduling software or systems.
• Maintain and update appointment calendars and records.
• Perform basic data entry tasks, including inputting client information into databases or electronic health records.
• Communicate effectively with clients, staff, and other departments to coordinate appointments.
• Address and resolve scheduling conflicts or issues as they arise.
• Provide excellent customer service by answering questions and directing calls as appropriate.
• Ensure confidentiality and security of sensitive information.
• Perform other administrative tasks as assigned.

Qualifications

• High school diploma or equivalent required; additional education or training a plus.
• Proven experience in scheduling, data entry, or administrative roles preferred. Strong communication skills, both verbal and written.
• Proficient with computers and basic office software (e.g., Microsoft Office, scheduling software).
• Ability to multitask and manage time effectively.
• Detail-oriented with strong organizational skills.
• Friendly and professional demeanor.