Educational Technology Support Specialist

Centennial School District; Warminster Township (Bucks County); On-site; USD 51,000 - 53,000; Full time

Job summary

Centennial School District at McDonald Elementary School seeks a full-time Technology Support Specialist to ensure reliable tech for instructional programs. You will respond to help desk requests, troubleshoot district-wide technology issues, and maintain printers, copiers, and hardware.

The role requires a high school diploma or associate degree with 3-5 years in technical support, strong communication, and experience with system software/hardware.

Qualifications

• High School diploma required.
• Associate's degree or related field experience preferred.
• 3-5 years in technical support and supporting technology programs desired.
• 3-5 years of effective communication experience.
• 3-5 years troubleshooting system software and hardware (preferred).

Responsibilities

• Troubleshoots district-wide technology failures and provides help desk support, prioritizing issues by severity.
• Maintains printers and copiers; orders supplies and schedules repairs.
• Maintains building-wide hardware inventory.
• Ensures licensed, authorized software only is installed on district computers.
• Sets up, installs, troubleshoots, and configures computers, printers, and related equipment.
• Provides technology training and user support.
• Gives feedback to improve technology support services.
• Supports all positions in the Technology Department.

Skills

Technical support experience

Effective communication

Troubleshooting hardware/software

Education

High School diploma

Associate's degree or related field experience

Job description

FLSA: Non-exempt

Employee Group: Support Staff

Location: McDonald Elementary School

Schedule: Monday - Friday, 7:30 am - 4:00 pm, Full-time with benefits

Hourly Pay: $24.31

Qualifications And Experience

Please see attached for the full job description

• High School diploma
• Associate's degree OR experience in a related field
• 3-5 years of experience in technical support and in supporting technology programs
• 3-5 years of demonstrating the ability to communicate effectively.
• 3-5 years of experience with troubleshooting problems with system software and hardware. (Preferred)

JOB GOAL

To ensure technical system functionality to enhance the District's operational and instructional programs.

Essential Functions

• Troubleshoots district-wide technology failures and provides help desk support services, setting priorities to ensure most serious issues are handled promptly.
• Complies with applicable federal, state, and local laws and regulations, District policies, administrative procedures, and reports suspected violations by users to supervisor.
• Ensures high availability and functionality of district printers and copiers. Orders copier and print supplies and schedules repairs.
• Maintains building-wide hardware inventory.
• Ensures that the only software installed on District computers is licensed, legal software approved in accordance with District policy or administrative regulations.
• Sets up, installs, troubleshoots, and configures computers, printers, and other equipment and software.
• Provides technology training, hardware, and software support to users.
• Provides feedback to improve technology support services.
• Supports all positions in the Technology Department.

Note:

All employment is considered provisional for up to 90 days in accordance with Act 168 of 2014, pending receipt of required employment history reviews. Applicants must complete the Act 168 disclosure form and provide information for all current and former employers where they had direct contact with children.

Final employment is contingent upon satisfactory review of all clearances and background checks as required by law.