Instructional Assistant, Technology Support

Young World Physical Education; McAllen (TX); On-site; USD 20,664 - 27,552; Full time

Job summary

McAllen Independent School District Achieve Early College High School is seeking an Instructional Assistant, Technology Support to provide students and parents with device and application support. The role emphasizes prompt troubleshooting and effective communication in English and Spanish.

The position requires an associate degree or 48 college hours with preferred COMPTIA and paraprofessional certification. Will work in a dynamic school environment within McAllen ISD.

Qualifications

• Associate degree or 48 college hours required.
• COMPTIA certification preferred.
• Paraprofessional Certification required upon employment.
• Bilingual English/Spanish preferred for effective communication.

Responsibilities

• Provide students and parents with technical support for devices and district applications.
• Troubleshoot hardware, software, networking and wireless issues.
• Provide technology trainings and meetings regarding district technology applications/platforms.
• Maintain Federal Programs Fixed Asset inventory and disposals for technology.
• Contribute to a collaborative, high-performing department through ongoing technology learning.
• Collect and organize required reports for State and Federal Programs Office.
• Maintain confidentiality of student and parent information.
• Follow McAllen ISD customer service standards.
• Perform other duties as assigned by supervisor.

Skills

Interpersonal skills

Bilingual English/Spanish

Tech troubleshooting

Technical aptitude

Education

Associate degree or 48 college hours

COMPTIA certification

Paraprofessional Certification (required upon employment)

Tools

Chrome OS

iOS

Windows

Mac OSX

Printers

Scanners

Mobile devices OS

Job description

Instructional Assistant, Technology Support

McAllen Independent School District Achieve Early College High School - McAllen, Texas

Job Details

Job ID: 5834302

Application Deadline: Posted until filled

Posted: Jul 15, 2026 5:00 AM (UTC)

Starting Date: Immediately

Position Type: Full-Time

Job Description

PRIMARY PURPOSE

To provide students and parents with technical support and troubleshooting on all devices and instructional applications/platforms to ensure device functions properly; to provide efficient and prompt technical support to reduce students’ loss of instructional time and provide an equitable and high quality education for all students.

QUALIFICATIONS

Education/Certification

Associate degree or a minimum of 48 college hours, required

COMPTIA certification, preferred

Paraprofessional Certification, preferred (required upon employment)

Special Knowledge/Skills

Strong interpersonal skills; ability to read, write, and communicate clearly and concisely in English and Spanish; ability to effectively assess, research, evaluate technological issues; knowledge of technology devices and software applications; demonstrate an aptitude for comprehensive understanding and repairing of technology applications.

Experience

One (1) year of experience in school setting, preferred

One (1) year experience in technology and/or related experience, preferred

Experience with Chrome OS, IOS, Windows (desktop all versions), Mac OSX (all versions), Network printers (all makes and models), Scanners (all makes and models), Mobile devices and their OS’s, preferred

Background in working with at-risk students, preferred

Days:187

Pay Grade: IS-02

Hourly Pay Range

Minimum: $14.75

Maximum: $20.37

Note: Starting pay for a new hire in a pay range plan will be determined individually based on each person's job-related experience and salaries paid to peer employees in the same position with similar experience.

MAJOR RESPONSIBILITIES AND DUTIES/ESSENTIAL FUNCTIONS

• Support student and parent technology users on proper guidance and prompt support on the use of technology devices and district applications.
• Support students and parents to troubleshoot hardware, software, networking and wireless issues with quality and speed.
• Provide students and parents with technology awareness, trainings, and meetings regarding use of district technology applications/platforms.
• Maintain Federal Programs Fixed Asset inventory of campus instructional technology equipment and materials; process disposals for State and Federal Programs technology.
• Contribute to creating a cooperative, collaborative, high-performing, and solutions-oriented department through continuous technology learning.
• Collect and organize all reports required by the State and Federal Programs Office for students enrolled in a Title I School Wide Program.
• Participate in appropriate professional development activities scheduled by the State and Federal Programs Office.
• Maintain high level of ethical behavior and confidentiality regarding student and parent information.
• Follow McAllen ISD customer service standards.
• Perform other duties as assigned by immediate supervisor (primary evaluator) in accordance with funding source guidelines.

SUPERVISORY RESPONSIBILITIES

None

EQUIPMENT USED

Copier, computer, multimedia equipment and other classroom/office machines

WORKING CONDITIONS

Mental Demands

Ability to communicate effectively; maintain emotional control under stress; ability to handle several projects at the same time with frequent interruptions

Physical Demands/Environmental Factors

Ability to lift at minimum 40 lbs., carry and pull heavy equipment; stooping, kneeling, crouching, pulling; visual acuity; exposure to noise, vibration; work around machinery with moving parts.

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Domingo Ramos , Executive Director
• Dept of Technology
• Phone: [phone]
• Email: [e-mail]