Educational Tech Support Specialist I

Kentucky Community and Technical College System; Somerset (KY); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement/waiver

403(b) retirement plan with employer 1

Vacation/Sick Time

Work-Life Balance

Paid holidays

Closing pay

Employee Assistance Program

Job summary

Somerset Community College is seeking a Student Support Specialist I to provide technical support and leadership in educational technology under the Director of Online Learning. You will work with students, faculty, and Learning Commons staff to enhance digital learning resources.

Responsibilities include supporting LMS systems, collaborating with IT, managing laptop loan programs, and helping implement emerging technologies to improve instruction and accessibility.

Qualifications

• Associate's degree (related field) and two years related experience, or equivalent.
• Bachelor's degree (related field) preferred; experience with Power Automate, XR/VR, and 3D printing is a plus.

Responsibilities

• Provides educational technology support to students, faculty, and staff via the Learning Commons, including LMS (Blackboard) and related software.
• Collaborates with IT and other departments to maintain and support educational technologies.
• Manages laptop loan program and other student technology access initiatives.
• Evaluates and improves online course accessibility, including captions and LMS accessibility reports.
• Pilots and implements emerging technologies to enhance instruction and support services.
• Assists MakerSpace operations with XR/VR tech, 3D printing, and Adobe Creative Cloud.
• Keeps current with educational tech trends and learns new systems quickly.
• Maintains websites and intranet resources using web tools and CMS.
• Delivers training sessions and workshops for students and staff.

Skills

Tech savviness

Experience with students

Attention to detail

Willingness to learn

Education

Associate's degree (related field)

Bachelor's degree (related field)

Tools

Power Automate

XR/VR

3D printing

Job description

Somerset Community College is seeking a Student Support Specialist I to provide technical support and leadership in educational technology under the Director of Online Learning. You will work with students, faculty, and Learning Commons staff to enhance digital learning resources.

Responsibilities include supporting LMS systems, collaborating with IT, managing laptop loan programs, and helping implement emerging technologies to improve instruction and accessibility.