Educational Programs & Events Coordinator

Harvard University; Boston (MA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Generous paid time off

Health insurance from day one

Retirement plans

Wellbeing resources

Tuition assistance

Commuter benefits

Job summary

Harvard University’s Office for External Education seeks a proactive program specialist to manage learner interactions, enrollment support, and event logistics for national and international audiences. You will coordinate with faculty, course directors, and administrators to ensure smooth operations across live and online formats.

The role emphasizes strong communication, problem-solving, and collaboration in a fast-paced academic setting, with responsibilities spanning on-site and virtual

Qualifications

• 3+ years of program, project, event, or conference management experience in a professional setting; higher education may count toward experience.
• Strong customer-service orientation with excellent interpersonal and communication skills.
• Bachelor's Degree preferred; ability to learn, troubleshoot and support proprietary platforms and systems.

Responsibilities

• Serve as first point of contact for learners attending our programs and route communications.
• Provide high-level relationship management to course administrators and registrants; monitor departmental emails and communications.
• Respond to inquiries from faculty and support a local, national, and international audience regarding enrollment and policies.
• Provide day-of customer service for live virtual events, interfacing with faculty, attendees, and vendors.
• Support on-demand learners with technical questions related to MyCE and EdX platforms.

Skills

Program management

Customer service

Communication

Team collaboration

Education

Bachelor's Degree

Tools

Microsoft 365

Cvent

Salesforce

Job description

Harvard University’s Office for External Education seeks a proactive program specialist to manage learner interactions, enrollment support, and event logistics for national and international audiences. You will coordinate with faculty, course directors, and administrators to ensure smooth operations across live and online formats.

The role emphasizes strong communication, problem-solving, and collaboration in a fast-paced academic setting, with responsibilities spanning on-site and virtual