Administrative Coordinator

ACL Digital; Boston (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

ACL Digital is seeking an Administrative Coordinator to provide administrative and course support for educational programs in Boston. This role serves as the primary contact for learners and course administrators, handling inquiries, registrations, and learner communications to ensure a smooth program experience.

The ideal candidate will be organized, detail-oriented, and capable of managing multiple priorities in a fast-paced setting, with strong customer service and written communication

Qualifications

• 4+ years of program, project management, event, or conference management experience in a professional setting required.
• BA/BS strongly preferred. Demonstrated customer service experience.
• Excellent written communication skills.
• Ability to prioritize workload, multitask, and take initiative in a deadline-driven, fast-paced environment.
• Proficiency with Microsoft Excel and Office suite.

Responsibilities

• Provide administrative and course support for educational programs.
• Serve as primary point of contact for learners and course administrators.
• Assist with email and phone inquiries, registration support, learner communications.
• Handle data entry, evaluation distribution, and general program administration.
• Support day-to-day operations of both virtual and in-person educational activities.

Job description

Note: Possibility of extension or going full time (not a guarantee). Previous Harvard or Higher education experience preferred. Basic Qualifications: 4+ years of program, project management, event, or management experience in a professional setting required.

Additional Qualifications and Skills: BA/BS strongly preferred. Demonstrated customer service experience.; Previous Harvard or Higher education experience preferred. The successful candidate will possess a strong customer-service orientation and excellent written communication skills. Must have the ability to prioritize workload, multitask and take initiative in a deadline-driven, fast-paced environment, working both independently and as a team member. Proficiency using a variety of software applications including Microsoft Excel and other Office suite applications is required. The position requires the ability to learn and implement new software applications. Knowledge of Salesforce, and CVENT preferred.

Position Description

Administrative Coordinator to provide administrative and course support for educational programs. This role serves as a primary point of contact for learners and course administrators, assisting with email and phone inquiries, registration support, learner communications, data entry, evaluation distribution, and general program administration. The coordinator will work closely with team members to support the day-to-day operations of both virtual and in-person educational activities, ensuring a positive learner experience and helping maintain accurate program records. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Strong communication, customer service, and administrative skills are essential.

Basic Qualifications

• 2+ years of program, project management, event, or conference management experience in a professional setting required.
• Additional Qualifications and Skills
• BA/BS strongly preferred. Demonstrated customer service experience.
• The successful candidate will possess a strong customer-service orientation and excellent written communication skills.
• Must have the ability to prioritize workload, multitask and take initiative in a deadline-driven, fast-paced environment, working both independently and as a team member.
• Proficiency using a variety of software applications including Microsoft Excel and other Office suite applications is required.
• The position requires the ability to learn and implement new software applications.
• Knowledge of Salesforce, and CVENT preferred.