Program & Events Coordinator – Medical Education

Harvard Medical School; Boston (MA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Retirement plans

Wellbeing resources

Tuition assistance

Job summary

Harvard Medical School’s Office for External Education seeks a program coordinator to manage learner inquiries, support course administrations, and ensure smooth delivery of in-person, hybrid, and online programs. You will handle enrollments, communications, and evaluation processes across a global audience.

Role requires strong customer service, teamwork, and technical aptitude with platforms like MyCE/EdX, Cvent, Salesforce, and Zoom.

Qualifications

• 3 or more years of experience in program, project management, event, or conference management in a professional setting.
• Bachelor's degree preferred.
• Strong customer service orientation with excellent interpersonal and communication skills.
• Ability to work in a collaborative team environment and prioritize workload.
• Experience with Zoom and virtual event management is preferred.

Responsibilities

• Serve as first point of contact for learners attending our programs and route inquiries via phone, mail, and email.
• Provide high-level relationship management to course administrators and registrants.
• Respond to inquiries from faculty about course enrollment and policies.
• Support day-of customer service for live virtual events, interfacing with faculty and attendees.
• Assist learners with technical questions related to MyCE platform or EdX LMS.
• Support program coordinators with on-site events, including interactions with faculty, attendees, and vendors.
• Create and distribute evaluations to attendees at program start.
• Collaborate with Course Director to plan activities and learning objectives for post-activity evaluation.
• Design and analyze evaluation data to meet accreditation guidelines.
• Guide learners to MyCE and MyLearn platforms ensuring access to materials and transcripts.
• Assist Course Directors with access to reports for learner and attendance data.
• Notify attendees about evaluations and certificates.
• Collaborate with staff on new course approvals and ongoing development.

Skills

Customer service

Interpersonal skills

Team collaboration

Microsoft 365

Cvent

Salesforce

Zoom

Education

Bachelor's Degree

Tools

Cvent

Salesforce

Zoom

Microsoft 365

Job description

Harvard Medical School’s Office for External Education seeks a program coordinator to manage learner inquiries, support course administrations, and ensure smooth delivery of in-person, hybrid, and online programs. You will handle enrollments, communications, and evaluation processes across a global audience.

Role requires strong customer service, teamwork, and technical aptitude with platforms like MyCE/EdX, Cvent, Salesforce, and Zoom.