Educational AV & Tech Support Specialist II

Boston University; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Boston University Medical Campus IT - Educational Media seeks an audio/visual and instructional technology professional to join its team. This role will operate, maintain, and troubleshoot classroom technology systems, providing top-tier support for faculty, staff, and students.

You will participate in project teams in roles such as Project Coordinator, Project Lead, Technical Lead, or Client Lead, with occasional on-call duties and weekend event coverage as needed.

Qualifications

• 2 years of experience in a related technology environment, preferably in Higher Education.
• Bachelor's Degree in related discipline preferred but not Solid experience with classroom/event AV support and troubleshooting.
• Experience with classroom/event AV support and troubleshooting.

Responsibilities

• Operate, maintain and troubleshoot classroom technology systems and services.
• Provide tech support for faculty, staff and students.
• Serve on project teams in roles such as Project Coordinator, Project Lead, Technical Lead or Client Lead.
• Occasional on-call and weekend event coverage.

Skills

Tech support

MS Office

Ticketing systems

Space scheduling

Digital signage

Lecture capture

Heavy lifting

Education

Bachelor's degree

Tools

Service/Incident ticketing system

Space scheduling databases

Digital signage platforms

Lecture capture systems

Job description

Boston University Medical Campus IT - Educational Media seeks an audio/visual and instructional technology professional to join its team. This role will operate, maintain, and troubleshoot classroom technology systems, providing top-tier support for faculty, staff, and students.

You will participate in project teams in roles such as Project Coordinator, Project Lead, Technical Lead, or Client Lead, with occasional on-call duties and weekend event coverage as needed.