Instructional Technology Support Specialist II Educational Media Center

Boston University; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Boston University Medical Campus IT - Educational Media seeks an audio/visual and instructional technology professional to join its team. This role will operate, maintain, and troubleshoot classroom technology systems, providing top-tier support for faculty, staff, and students.

You will participate in project teams in roles such as Project Coordinator, Project Lead, Technical Lead, or Client Lead, with occasional on-call duties and weekend event coverage as needed.

Qualifications

• 2 years of experience in a related technology environment, preferably in Higher Education.
• Bachelor's Degree in related discipline preferred but not Solid experience with classroom/event AV support and troubleshooting.
• Experience with classroom/event AV support and troubleshooting.

Responsibilities

• Operate, maintain and troubleshoot classroom technology systems and services.
• Provide tech support for faculty, staff and students.
• Serve on project teams in roles such as Project Coordinator, Project Lead, Technical Lead or Client Lead.
• Occasional on-call and weekend event coverage.

Skills

Tech support

MS Office

Ticketing systems

Space scheduling

Digital signage

Lecture capture

Heavy lifting

Education

Bachelor's degree

Tools

Service/Incident ticketing system

Space scheduling databases

Digital signage platforms

Lecture capture systems

Job description

Boston University Medical Campus IT - Educational Media seeks an audio/visual and instructional technology professional to join its excellent team. This position will operate, maintain, problem-solve and provide tech support for classroom technology systems and services. Serve on multiple project teams in a variety of roles such as Project Coordinator , Project Lead, Technical Lead or Client Lead, for events in need of long-term planning and longitudinal projects. They will focus is on consistently providing outstanding support for our diverse client community of faculty and staff, and students. At times this position may entail being on call and supporting a few weekend events a year as well as flexibility to swap hours with colleagues for coverage at times.

Required Skills

• 2 years of experience in a related technology environment, preferably in Higher Education.
• Bachelor's Degree in related discipline is preferred but not Solid experience with classroom/event AV support and troubleshooting.
• Able to create documents and reports using MS Office Familiarity with Service/Incident ticketing system, space scheduling databases, digital signage platforms, lecture capture systems a plus. Must be able to lift moderately heavy equipment (up to 50 pounds).

Soft Skills

• Must follow procedures and keep accurate records of incidents and requests while working in the field.
• Strong writing and organizational skills required.
• Demonstrate patience when problem-solving complex technical issues in person and on the phone, with diverse customers. Learn and support new technology quickly.
• Must possess excellent interpersonal communication skills.
• Strong customer service skills absolutely necessary.
• Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment.
• Interact with all levels of an organization in a professional, diplomatic, and tactful manner.
• Work well with external vendors.
• Work productively in cross-functional teams and/or resourcefully and independently as an individual.
• Must possess the ability to work autonomously and maintain control in rapidly changing situations.
• A high level of independent decision making is required.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Experience

Qualifications:

• 2 years of experience in a related technology environment, preferably in Higher Education.
• Bachelor's Degree in related discipline is preferred but not Solid experience with classroom/event AV support and troubleshooting.
• Able to create documents and reports using MS Office Familiarity with Service/Incident ticketing system, space scheduling databases, digital signage platforms, lecture capture systems a plus. Must be able to lift moderately heavy equipment (up to 50 pounds).

Soft Skills

• Must follow procedures and keep accurate records of incidents and requests while working in the field.
• Strong writing and organizational skills required.
• Demonstrate patience when problem-solving complex technical issues in person and on the phone, with diverse customers. Learn and support new technology quickly.
• Must possess excellent interpersonal communication skills.
• Strong customer service skills absolutely necessary.
• Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment.
• Interact with all levels of an organization in a professional, diplomatic, and tactful manner.
• Work well with external vendors.
• Work productively in cross-functional teams and/or resourcefully and independently as an individual.
• Must possess the ability to work autonomously and maintain control in rapidly changing situations.
• A high level of independent decision making is required.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.