Learning & Event Tech I — AV/IT for Live Events

Boston University; Boston (MA); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Time off

Tuition assistance

Discounted MBTA pass

Wellness programs

DEIA commitment

Job summary

Boston University is seeking a Learning & Event Technology Specialist I for onsite support across the Charles River Campus. You will operate, install, maintain, repair, and troubleshoot AV/IT tech for classrooms and events, delivering reliable live event support and livestreams.

Join the ITS LETS team to provide intermediate-level classroom and event tech assistance, prioritize requests, and train clients and student workers.

Qualifications

• 1+ years of AV/IT support experience.
• High school diploma or equivalent; bachelor’s preferred.
• Experience with AV/IT in classrooms, meetings and events.
• Experience with audience response, digital signage, projection, AV control, audio mixers, and lecture capture.
• Valid driver's license preferred.
• Ability to lift up to 75 pounds.

Responsibilities

• Operate, install, maintain, repair, and troubleshoot AV/IT technology.
• Provide intermediate-level support for classrooms, meetings, and events across BU campuses.
• Prioritize requests, attend complex service calls, and help train clients and student workers.
• Deliver excellent customer service with daily client interactions.
• May include on-call hours; on-site role with occasional evenings, weekends, or holidays.

Skills

AV/IT support

Classroom/live event support

Communication skills

Driver's license

Equipment handling

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Bomgar

Crestron Fusion

Kaltura

ServiceNow

Windows/macOS

Job description

Boston University is seeking a Learning & Event Technology Specialist I for onsite support across the Charles River Campus. You will operate, install, maintain, repair, and troubleshoot AV/IT tech for classrooms and events, delivering reliable live event support and livestreams.

Join the ITS LETS team to provide intermediate-level classroom and event tech assistance, prioritize requests, and train clients and student workers.