Educational Aide - Web Design

Georgia Department of Revenue; Lawrenceville (GA); On-site; USD 18,000 - 25,000; Part time

Job summary

Gwinnett Technical College in Georgia is seeking an Educational Aide-Web Design to support student computer users in the Computer Science Division. This part-time, non-benefited role reports to the Program Director – Web Design.

Responsibilities include assisting students, documenting activities, providing reports, and maintaining records; require good customer service, communication, troubleshooting, and the ability to lift 15 to 30 lbs. Work hours are flexible per department needs.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to troubleshoot OS/hardware/software and basic printer issues.

Responsibilities

• Assist student computer users at Gwinnett Technical College.
• Accept direction and follow through with supervisor feedback.
• Provide oral and written reports as required.
• Maintain records/files related to the program's mission.
• Listen to students and provide encouragement and support.
• Demonstrate persistence and seek solutions when obstacles arise.

Skills

Customer service

Communication skills

Troubleshooting

Flexibility

Multitasking

Attention to detail

Fast learner

Education

High school diploma or equivalent

Tools

Microsoft Office 2013/2016

CD/DVD burning

Printer troubleshooting

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Educational Aide - Web Design

Job Requisition ID:

JR0000001172

Number of Openings:

1

Shift:

Any (United States of America)

Compensation Details:

$15.60/HR

Job Description:

Educational Aide-Web Design

This job is a parttime,non-benefited position intheComputer ScienceDivision that reports to theProgram Director – Web Design

Salary – $15.60per hour.

Minimum Qualifications(Job Code H1001):

Highs School diploma or equivalent

Preferred Qualifications:

Sometechnicalcollegecoursespreferred(CIST 1001, CIST 1510, CIST 1530).Excellentcustomer service and communication skillsrequiredand should be able to troubleshoot operatingsystem,hardware, software, Microsoft Office 2013/2016 applications, cd/DVDburning, and printer issues. Ability to be flexible in working conditions,schedules, and be able to lift 15 to 30 lbs. Open to training and skills development.We also require the following skills: attention to detail, ability to multitask, stay on top of deadlines, fast learner, training skills, reporting/documenting capabilities, and excellentpeople skills.

Job DescriptionSummary:

Under general supervision,assiststhestudent computer user atGwinnett TechnicalCollege.

Duties/Responsibilities

Percentage of Time

Accepts direction and feedback from supervisor and follows through appropriately

20%

• Provides oral and written reports asrequired

• Establishes and maintains records/files relating to the program’s mission (daily sign in logs, if necessary).

15%

• Carefully listens to student(s) and offers encouragement and support

• Maintains a positive, warm attitude that encourages the student(s) to learn

20%

• Displaysa high levelof effort and commitment to performing work;operateseffectively within the organizational structure;demonstratestrustworthiness and

• Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a “can do” approach to work

• Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events

10%

Operates computers, copiers, and other office equipment; performs routine user preventive maintenance on office equipment.Initiates,composesand accurately types correspondence and administrative documents according to established guideline

5%

Works within the system in a resourceful manner toaccomplishreasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures

5%

Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent;observesprovisions of Fair Labor Standards Act;observespolicies on break and lunch periods; uses work time appropriately

5%

Physical Demands:

Frequency

(N)Never, (O)Occasionally or (C)Constantly

Requiresoperation, access, orcontrol of financial resources.

N

Requires having a P-Card.

N

Driving isaresponsibilityof this position.

O

Thispositionwillhave direct interaction or care of children under the age of 18 or direct patient care.

This position will haveSecurity Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications).

N

This position is astationary position, often standing or sitting for prolonged periodswith or withoutreasonable accommodation.

C

This positionrequiresmoving aboutto accomplishtasks or moving from one worksite to anotherwith or without reasonable accommodation.

C

This position requires the ability to adjust or move objects up to 15 pounds in all directionswith or without reasonable accommodation.

C

This position requires the ability to repeatmotions that may include the wrists,handsand/or fingerswith or without reasonable accommodation.

C

This position requires the ability tooperatemachinery and/or power toolswith or without reasonable accommodation.

N

Operating motor vehicles or heavy equipmentwith or without reasonable accommodation.

N

Noisy environments.

O

Medium work that includesmoving objects up to 50 poundswith or without reasonable accommodation.

N

Light work thatincludesmoving objects up to 30 poundswith or without reasonable accommodation.

O

Heavy work that includes moving objects up to 100 pounds or morewith or without reasonable accommodation.

N

Workinoutdoor elements such as precipitation and wind.

N

Assessing the accuracy,neatnessand thoroughness of the work assigned.

C

Equal opportunity and decisions based on merit are fundamental values of the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discriminationon the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any TCSG program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law. Gwinnett Technical College is an equal opportunity employer. All employment processes and decisions, including but not limited to hiring, promotion, andtenureshall be free of ideological tests, affirmations, and oaths, includingdiversitystatements. The basis and determining factor for such decisions should be that the individual possesses the requisite knowledge, skills, and abilities associated with the role, and is believed to have the ability to successfully perform the essential functions, responsibilities, and duties associated with the position for which the person is being considered. At the core of any such decision is ensuring the institution’s ability to achieve its mission and strategic priorities in support of student success. The following person has beendesignatedto manage inquiriesregardingthe non-discrimination policies: Lisa Richardson, Title IX, and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building 100/A, Room 515, Lawrenceville, GA 30043, 678-226-6691, [e-mail].

Minimum Qualifications:

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.