Education Technology Delivery Lead

Questeq Inc; Pleasant Hills (PA); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

Questeq Inc. is seeking an Information Technology Coordinator to join the Steel Center for Career and Technical Education. You will be the primary liaison between Questeq and the educational organization, managing the overall IT delivery model.

Key duties include supervising daily IT support, improving processes, tracking tickets, and coordinating with the school admin team to achieve IT goals. Leadership and strategic planning experience are valued.

Qualifications

• Associates degree in IT technology related field.
• Industry certifications preferred.
• Strong customer service and communication skills.
• Solid technical background in IT systems.

Responsabilités

• Oversees onsite day-to-day IT support and network operations.
• Improves network, desktop hardware and software processes for education use.
• Collaborates with school admins to align IT goals with educational objectives.
• Manages and tracks the ticket queue, documentation and time-to-close metrics.
• Analyzes ticket data to identify productivity improvements and root causes.
• Identifies opportunities for remote resolution of issues.
• Supervises inventory of IT assets across organization and Questeq.

Connaissances

Industry certifications

Strong customer service

Strong communication

Leadership

Strategic planning

Team building

IT management

Systems management

Formation

Associates degree in IT technology related field

Description du poste

Questeq Inc. is seeking an Information Technology Coordinator to join the Steel Center for Career and Technical Education. You will be the primary liaison between Questeq and the educational organization, managing the overall IT delivery model.

Key duties include supervising daily IT support, improving processes, tracking tickets, and coordinating with the school admin team to achieve IT goals. Leadership and strategic planning experience are valued.