Education IT Coordinator & School Tech Leader

Questeq Inc.; Clairton (Allegheny County); On-site; USD 54,000 - 72,000; Full time

Job summary

Questeq Inc. is seeking an Information Technology Coordinator to join our team at Steel Center for Career and Technical Education. You will serve as the primary interface between Questeq and the educational organization, overseeing the overall IT delivery model and the on-site support.

This role manages the ticket queue, coordinates with school administration, and helps identify technology infrastructure needs and improvements to support digital transformation in the classroom.

Qualifications

• Industry certifications preferred.
• Strong customer service and communication skills.
• Associates degree in an IT technology related field.
• Solid technical background.
• Experience with leadership and vision.
• Experience with strategic planning.
• Experience with team building is a plus.
• Experience with IT management preferred.
• Familiarity with communication and business systems management.

Responsibilities

• Oversees and executes the onsite day to day IT technical support and network operations.
• Improves network, desktop hardware and software processes and supports critical educational strategies.
• Collaborates with Questeq and the school’s administrative team to meet IT goals.
• Manages and tracks call ticket queue, ticket documentation and time-to-close metrics.
• Analyzes ticket information and identifies productivity improvements.
• Identifies opportunities to eliminate ticket causes.
• Identifies opportunities for remote resolution.
• Works with Questeq administrative staff within Front Line and Infrastructure Services.
• Supervises the system-wide inventory of IT technology assets as defined between the educational organization and Questeq.
• Aids Questeq by identifying technology infrastructure current and future needs.
• Assists with recommending technology improvements.

Skills

Industry certs

Customer service

Communication

Leadership

Strategic planning

Team building

IT management

Business systems

Education

Associates degree in IT technology related field

Job description

Questeq Inc. is seeking an Information Technology Coordinator to join our team at Steel Center for Career and Technical Education. You will serve as the primary interface between Questeq and the educational organization, overseeing the overall IT delivery model and the on-site support.

This role manages the ticket queue, coordinates with school administration, and helps identify technology infrastructure needs and improvements to support digital transformation in the classroom.