Information Technology Coordinator

Questeq Inc.

Clairton (Allegheny County)

On-site

USD 54,000 - 72,000

Full time

4 days ago

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Job summary

Questeq Inc. is seeking an Information Technology Coordinator to join our team at Steel Center for Career and Technical Education. You will serve as the primary interface between Questeq and the educational organization, overseeing the overall IT delivery model and the on-site support.

This role manages the ticket queue, coordinates with school administration, and helps identify technology infrastructure needs and improvements to support digital transformation in the classroom.

Qualifications

Industry certifications preferred.
Strong customer service and communication skills.
Associates degree in an IT technology related field.
Solid technical background.
Experience with leadership and vision.
Experience with strategic planning.
Experience with team building is a plus.
Experience with IT management preferred.
Familiarity with communication and business systems management.

Responsibilities

Oversees and executes the onsite day to day IT technical support and network operations.
Improves network, desktop hardware and software processes and supports critical educational strategies.
Collaborates with Questeq and the school’s administrative team to meet IT goals.
Manages and tracks call ticket queue, ticket documentation and time-to-close metrics.
Analyzes ticket information and identifies productivity improvements.
Identifies opportunities to eliminate ticket causes.
Identifies opportunities for remote resolution.
Works with Questeq administrative staff within Front Line and Infrastructure Services.
Supervises the system-wide inventory of IT technology assets as defined between the educational organization and Questeq.
Aids Questeq by identifying technology infrastructure current and future needs.
Assists with recommending technology improvements.

Skills

Industry certs

Customer service

Communication

Leadership

Strategic planning

Team building

IT management

Business systems

Education

Associates degree in IT technology related field

Job description

Who We Are

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

What You Will Be Doing

The Information Technology Coordinator will join ourtalented team at Steel Center for Career and Technical Education. As the Information Technology Coordinator, you will be the primary interface between Questeq and the educational organization and responsible for managing the overall Questeq education technology delivery model.

Essential Functions

Oversees and executes the onsite day to day IT technical support and network operations
Improves network, desktop hardware and software processes and supports critical educational strategies
Works with Questeq and the school’s administrative team to achieve the educational organization and Questeq IT goals
Manages and tracks call ticket queue, ticket documentation and time to close metrics
Analyze ticket information and identify productivity improvements
Identify opportunities to eliminate ticket causes
Identify opportunities for remote resolution
Works with Questeq administrative staff within the Front Line and Infrastructure Services departments
Supervises the system-wide inventory of IT technology assets as defined between the educational organization and Questeq.
Aids Questeq by identify technology infrastructure current and future needs.
Assists with recommending technology improvements