Education Tech Support Specialist II

West Chester Area School District; Exton (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

West Chester Area School District is seeking a Technology Specialist II at Spellman Education Center in Exton, PA. You will provide Level 2 technical support for district staff, diagnose and repair devices, support deployments, and maintain technical documentation.

Collaboration with district technology staff and building personnel is essential. Requirements include an associate degree in IT or related field, strong communication and teamwork, and a valid driver's license.

Qualifications

• Associate degree in Information Technology or related field (or equivalent experience).
• Strong communication and problem-solving abilities.
• Ability to work with diverse staff and students.
• Experience providing technical support preferred.

Responsibilities

• Install, configure, troubleshoot, upgrade, and repair district technology.
• Provide Level 2 support and escalate complex issues when needed.
• Maintain incident tickets and ensure timely resolution.
• Assist with deployment and maintenance of technology devices district-wide.
• Develop and update technical documentation and user guides.
• Assist with technology training for staff.

Skills

Strong communication

Organizational skills

Analytical thinking

Teamwork

Education

Associate degree in Information Technology, Computer Science, or related field

Job description

West Chester Area School District is seeking a Technology Specialist II at Spellman Education Center in Exton, PA. You will provide Level 2 technical support for district staff, diagnose and repair devices, support deployments, and maintain technical documentation.

Collaboration with district technology staff and building personnel is essential. Requirements include an associate degree in IT or related field, strong communication and teamwork, and a valid driver's license.