Specialist - Technology Support Analyst

Chesterfield County Public Schools; United States; On-site; USD 60,000 - 102,000; Full time

Benefits offered by this job

Benefits

Job summary

Chesterfield County Public Schools is seeking a Technology Support Analyst to deliver Tier 1 and 2 technical support across schools and departments. The role covers the installation and operation of computer hardware, software, and peripherals under standard procedures, with regular contact across the organization.

Responsibilities include assisting both technical and non-technical users, translating complex concepts for classroom staff, and managing imaging, software installs, and device

Qualifications

• Education, training or experience sufficient to demonstrate the required knowledge, skills and abilities

Responsibilities

• Provide customer support for technical and non-technical users and ensure issue resolution
• Translate technical information for non-technical staff
• Troubleshoot Chromebooks, Windows devices, printers, copiers, and application administration
• Conduct root-cause analysis and document issues; escalate complex problems
• Support audio/visual equipment in classrooms and for events
• Manage imaging, software installations, and repairs on Windows devices
• Maintain accountability of hardware assets at the assigned location
• Perform other related duties as assigned

Job description

General Description

Our outstanding teachers, support staff members and leaders are top-notch educators whom others seek to emulate, and quite simply - we would like for you to consider joining us.

Job Description

The Technology Support Analyst (TSA) provides Tier 1 & 2 technical support and assistance to schools and departments in the installation and operation of computer hardware, software, and peripherals. Work is performed within established procedures and standard practices under general supervision. Contacts are regularly and frequently made at all organizational levels within and outside the department. Sound professional judgment and good customer service skills are required.

Essential Job Functions

• Provides customer support to both technical and non-technical customers, and proactively follows-up to ensure complete resolution
• Translates technical information effectively for non-technical personnel to ensure understanding
• Works independently or as part of a team to identify and resolve issues with Chromebooks, Windows devices, printers, copiers, and application administration
• Performs through root-cause analysis on support incidents, ensuring all issues are properly identified and documented; elevates complex issues as required
• Provides support for audio/visual (A/V) equipment, including speakers, projectors, microphones, lighting, and sound boards
• Provides support for classroom technology, including interactive boards, document cameras, and A/V connections
• Manages imaging, software installations, and general repairs for Windows devices
• Maintains accountability of all applicable hardware assets in the assigned location
• Performs other related duties as assigned

Budgetary Responsibility

This position has no budgetary responsibility.

Report Preparation

Prepares reports as requested by supervisor.

Equipment Operation

Utilizes a personal computer, general office equipment, and equipment related to Technology Services.

Contacts

This position has frequent contact with Principals, staff, students, and vendors in order to answer questions, provide information, and resolve problems. Other contacts include supervisors, Division of Technology Services staff, and other Central Office staff.

Work Direction/Supervision

Takes direction from team lead supervisor and assists team lead supervisor in supporting team area schools. This is not a supervisory position.

Decision Making

This position requires independent decision-making to assist employees with any technology-related issue and seeks supervisor’s advice or guidance in unusual situations.

Formal Policy-Setting Responsibilities

This position has no formal policy-setting responsibilities, but may inform supervisors of various technology functions, issues, and trends.

Physical Demands

Must have the ability to sit and stand for extended periods of time; exhibit manual dexterity to dial a telephone, to enter data into a computer terminal; to see and read a computer screen and printed material with or without vision aids; hear and understand speech at normal indoor levels, outdoors and on the telephone; speak in audible tones so that others may understand clearly; physical agility to drive, bend, stoop, sit on the floor, climb stairs, walk and reach overhead. Entails movement and placement of computer peripherals, must be able to lift and/or move up to 50 pounds.

Work Environment

The employee regularly works in an office or school environment. The noise level will vary, but is typically quiet to moderate. Normal precautions of working around electronic equipment must be exercised at all times.

Knowledge/Skills/Abilities

Demonstrated ability to communicate effectively, both verbally and in writing, including the ability to convey technical information to non-technical personnel. Considerable knowledge of computer hardware, software, and peripherals. Demonstrated ability to analyze, troubleshoot, and resolve typical hardware and software issues independently.

Additional Job Requirements

• Education, training or experience sufficient to demonstrate the required knowledge, skills and abilities
• Valid Virginia Driver’s License; This position requires the incumbent to drive.
• In accordance with Policy 5431, an employee who occupies the position and is assigned a district-owned or leased motor vehicle will be subject to annual driving checks and must maintain acceptable records pursuant to the standards set forth in the policy.
• Applicants considered for employment must successfully complete the following background investigations/tests: Federal Bureau of Investigation (FBI) Criminal History Investigation, State Police Criminal History Investigation, Child Protective Services (CPS) Investigation, Tuberculosis Screening/Test.

Compensation

$59,764.74 - $101,590.99 Hours Per Day 8 Days Per Year 260

Benefits

Chesterfield County Public Schools offers a wide variety of benefits to employees. Benefit offerings may differ based upon full-time and part-time employee status.

Equal Employment Opportunity

Chesterfield County Public Schools assures Equal Employment Opportunities for employees as required by Federal and State Orders and Laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

Company Culture

As one of the largest and most innovative school divisions in the nation, Chesterfield County Public Schools is committed to creating a better tomorrow through authentic and captivating learning experiences. With work guided by the values of equity, integrity, teamwork and ingenuity, we believe that a better tomorrow is created one student at a time. Through our strategic plan, Imagine Tomorrow, our focus is to create an infinite learner mindset while encouraging students and staff to exemplify personal responsibility and supportive relationships. We think our schools are pretty amazing, but we aren’t the only ones. Our award-winning school division - which includes six National Blue Ribbon Schools, seven National Title I Distinguished Schools and six Middle Schools to Watch - is often cited as the reason people choose to live and work here. Educators from outside of our school division routinely visit our nationally-recognized schools to learn more about what we are doing, how we are doing it and why we are doing it.

Our outstanding teachers, support staff members and leaders are top-notch educators whom others seek to emulate, and quite simply - we would like for you to consider joining us. You have a choice to make, and we would like for you to choose Chesterfield.