Education Partnerships Manager

Barnes & Noble Education, Inc.; Columbia Township (MO); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Life insurance

Commuter benefits

Paid time off

Job summary

Barnes & Noble Education, Inc. (BNED) is hiring a Client Partnerships Specialist to manage a portfolio of partner schools, delivering high-touch service focused on satisfaction, retention, and long-term success.

You will be the primary liaison between schools and MBS Direct, coordinating course material adoption and ensuring on-time booklist management. Ideal candidates bring a track record in account management, excellent communication, and strong analytical skills.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in account management, customer success, client services, or relationship management.
• Proven ability to build trusted client relationships and deliver exceptional service.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Excellent written, verbal, and presentation communication, including executive interactions.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong technical aptitude to learn new systems and reporting tools.

Responsibilities

• Build and maintain strong partnerships with client schools, delivering service focused on satisfaction, retention, and long-term success.
• Serve as primary contact between partner schools and MBS Direct, ensuring timely, professional communication.
• Support schools during course material adoption with adoption research and booklist management.
• Coordinate with internal teams and school partners to meet deadlines and deliverables.
• Identify and resolve client concerns while anticipating issues and providing solutions.
• Prepare and present client reports, metrics, and insights to inform decisions.
• Conduct reviews to discuss performance, initiatives, and growth opportunities.
• Maintain records related to school consignment inventory and client accounts.
• Support digital course material initiatives, LMS, SIS, eBook adoptions, and related portals.
• Monitor back-ordered materials and digital fulfillment to identify improvements.
• Identify opportunities to expand services and collaborate with Sales/Marketing on revenue growth.
• Collaborate with cross-functional teams to improve processes and customer experience.

Skills

Account management

Customer success

Relationship management

Communication skills

Time management

Analytical thinking

MS Office

Tech-savvy

Education

Bachelor's degree in Business/related field

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Barnes & Noble Education, Inc. (BNED) is hiring a Client Partnerships Specialist to manage a portfolio of partner schools, delivering high-touch service focused on satisfaction, retention, and long-term success.

You will be the primary liaison between schools and MBS Direct, coordinating course material adoption and ensuring on-time booklist management. Ideal candidates bring a track record in account management, excellent communication, and strong analytical skills.