Education Partnerships Account Manager

Priority Dispatch Corp.; Columbia Township (MO); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401k with match

Life insurance

Commuter benefits

Paid time off with holidays

Job summary

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Accounting, or related field.
• Experience in account management, customer success, client services, relationship management, or a similar customer-facing role.
• Ability to build trusted client relationships and deliver exceptional service.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Excellent written, verbal, and presentation communication skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Build and maintain strong partnerships with an assigned portfolio of client schools, delivering exceptional service focused on customer satisfaction, retention, and long-term success.
• Serve as the primary point of contact between partner schools and MBS Direct, ensuring timely, professional, and effective communication.
• Support schools throughout the course material adoption process by providing book adoption research, assisting with course material selection, and ensuring accurate and timely booklist management.
• Coordinate with internal teams and school partners to ensure adoption deadlines, operational deliverables, and client requests are completed accurately and on schedule.
• Proactively identify, investigate, and resolve client concerns while anticipating potential issues and implementing effective solutions.
• Prepare, analyze, and present client reports, performance metrics, and business insights to support informed decision-making and strengthen client partnerships.
• Conduct regular business and partnership reviews to discuss operational performance, current initiatives, service opportunities, and future growth strategies.
• Maintain accurate records related to school consignment inventory, client accounts, and operational activities.
• Support digital course material initiatives, including Inclusive Access, Easy Access, Learning Management Systems (LMS), Student Information Systems (SIS), eBook and courseware adoptions, the Adoptions & Insights Portal, and VitalSource Manage.
• Monitor back-ordered materials, digital fulfillment, and operational trends to identify opportunities for continuous improvement and enhanced client service.
• Identify opportunities to expand services, recommend additional products and solutions, and partner with Sales and Marketing to support revenue growth.
• Collaborate with internal cross-functional teams to improve processes, enhance the customer experience, and ensure successful execution of client initiatives.

Skills

Relationship management

Customer service

Analytical skills

Organizational skills

Problem-solving

Communication skills

Education

Bachelor's degree in Business, Marketing, Communications, Accounting, or related field

Tools

Microsoft Office Suite (Excel, Word, PowerPoint)

Job description