Education & Membership Programs Lead

LeadingAge Virginia; Glen Allen, Northern (VA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

LeadingAge Virginia seeks an Education & Event Coordination professional to own the end‑to‑end registration for all programs, webinars, and conferences. You will manage speaker logistics, on-site operations, and attendee communications to ensure a smooth member experience.

The role also covers membership data stewardship, sponsorship coordination, and developing dashboards to track engagement and program performance, with opportunities to leverage AI tools for process improvements.

Qualifications

• Bachelor’s degree, or three years of directly relevant experience in place of a degree
• Two to four years of experience coordinating events, education programs, or membership services — association, nonprofit, or professional society setting strongly preferred
• Demonstrated ownership of event logistics from planning through onsite execution, not solely support of someone else’s events
• Proficiency with an association management system, CRM, or comparable database, and with an email marketing platform
• Strong working knowledge of Microsoft Office
• Clear, professional writing suitable for direct member communication with minimal editing
• Proven ability to manage competing deadlines across multiple concurrent projects
• Valid driver’s license and ability to travel throughout Virginia

Responsibilities

• Own the registration process for all educational programs, webinars, and conferences, including platform setup, attendee communications, rosters, and troubleshooting
• Coordinate event logistics: venues, room setups, catering, audiovisual needs, materials, and vendor communication
• Serve as the primary point of contact for speakers — scheduling, agreements, materials collection, presentation formatting, and day‑of coordination
• Produce event materials including signage, name badges, program packets, and evaluation instruments
• Execute onsite at conferences and meetings, managing the registration desk and resolving issues in real time
• Administer continuing education credit: track attendance, prepare and issue certificates, and maintain documentation to meet provider requirements
• Close out each event with evaluation analysis, attendance reporting, and distribution of session materials
• Keep the website and database current
• Manage the shared inbox and route member inquiries to the right staff member
• Maintain organized records, contracts, and documentation
• Identify opportunities to streamline workflows, strengthen internal processes, and use technology and automation to improve efficiency
• Help develop and maintain dashboards, metrics, and reporting tools that turn membership, engagement, and program data into useful insights for the team

Skills

Event coordination

Communication

Time management

Travel readiness

Education

Bachelor’s degree

3 years relevant experience in place of degree

Tools

Association management system

CRM

Email marketing platform

Canva / Adobe Creative Suite basics

Job description

LeadingAge Virginia seeks an Education & Event Coordination professional to own the end‑to‑end registration for all programs, webinars, and conferences. You will manage speaker logistics, on-site operations, and attendee communications to ensure a smooth member experience.

The role also covers membership data stewardship, sponsorship coordination, and developing dashboards to track engagement and program performance, with opportunities to leverage AI tools for process improvements.