Education & Membership Operations Lead

LeadingAge Virginia; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

LeadingAge Virginia is seeking an Education & Membership Coordinator to own the end‑to‑end experience for members. You’ll manage registrations for conferences and webinars, ensure accurate membership data, and serve as the primary contact for speakers and attendees.

You will also look for ways to streamline processes, develop dashboards and metrics to measure engagement, and explore technology and AI to improve programs.

Qualifications

• Bachelor’s degree or three years of directly relevant experience in place of a degree.
• Two to four years of experience coordinating events, education programs, or membership services — association, nonprofit, or professional society setting strongly preferred.
• Demonstrated ownership of event logistics from planning through onsite execution, not solely support of someone else’s events.
• Proficiency with an association management system, CRM, or comparable database, and with an email marketing platform.
• Strong working knowledge of Microsoft Office
• Clear, professional writing suitable for direct member communication with minimal editing
• Proven ability to manage competing deadlines across multiple concurrent projects
• Valid driver’s license and ability to travel throughout Virginia

Responsibilities

• Own the registration process for all educational programs, webinars, and conferences, including platform setup, attendee communications, rosters, and troubleshooting
• Coordinate event logistics: venues, room setups, catering, audiovisual needs, materials, and vendor communication
• Serve as the primary point of contact for speakers — scheduling, agreements, materials collection, presentation formatting, and day‑of coordination
• Produce event materials including signage, name badges, program packets, and evaluation instruments
• Execute onsite at conferences and meetings, managing the registration desk and resolving issues in real time
• Administer continuing education credit: track attendance, prepare and issue certificates, and maintain documentation to meet provider requirements
• Close out each event with evaluation analysis, attendance reporting, and distribution of session materials
• Maintain membership data — onboarding, renewals, and regular reports
• Draft and schedule member communications, including newsletters and engagement campaigns
• Coordinate logistics for member networks and engagement activities
• Identify renewal risk and engagement gaps to leadership

Skills

Event coordination

Membership management

CRM/AMS proficiency

Microsoft Office

Professional writing

Project management

Travel readiness

Education

Bachelor’s degree

Experience in lieu of degree

Tools

Canva

Adobe Creative Suite

Email marketing platform

Website CMS

Job description

LeadingAge Virginia is seeking an Education & Membership Coordinator to own the end‑to‑end experience for members. You’ll manage registrations for conferences and webinars, ensure accurate membership data, and serve as the primary contact for speakers and attendees.

You will also look for ways to streamline processes, develop dashboards and metrics to measure engagement, and explore technology and AI to improve programs.