Education IT Systems Specialist - Campus Tech Support

Jefferson Health Plans; Owings Mills (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Thomas Jefferson University seeks a Technology Systems Specialist to provide Tier 2/3 support for JCN at the Center Valley CHE location. You will handle Windows/Mac, AV, WiFi, mobile devices, printers, and classroom tech, assisting faculty, staff, and students.

Coordinate with IS&T and Academic Commons to resolve issues and maintain equipment. Strong communication and teamwork are essential for success.

Qualifications

• Bachelor’s degree in computer or information science or related field.
• Minimum two years in a technology support role (education setting preferred).
• Proficient with Microsoft 365 solutions (Teams and SharePoint).
• Technology certifications preferred (Microsoft, CompTIA, Cisco, etc.).
• Ability to adapt to fluid work environment and excellent communication skills.

Responsibilities

• Provide technology support for JCN Faculty, Staff, and Students.
• Install, maintain, and troubleshoot JCN computing equipment and learning technologies; coordinate with IS&T.
• Troubleshoot computers, network access, printers, and AV equipment including projectors and microphones.
• Liaise between JCN Faculty/Staff, IS&T, and Academic Commons to resolve tech issues.
• Collaborate with the Academic Strategy team and deliver strong customer service.

Skills

Technical support

Customer service

Team collaboration

Communication skills

Power Platform interest

Education

Bachelor’s degree in computer or information science

Tools

Microsoft 365 (Teams, SharePoint)

Job description

Thomas Jefferson University seeks a Technology Systems Specialist to provide Tier 2/3 support for JCN at the Center Valley CHE location. You will handle Windows/Mac, AV, WiFi, mobile devices, printers, and classroom tech, assisting faculty, staff, and students.

Coordinate with IS&T and Academic Commons to resolve issues and maintain equipment. Strong communication and teamwork are essential for success.