Technology Systems Specialist

Jefferson Health Plans; Owings Mills (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Thomas Jefferson University seeks a Technology Systems Specialist to provide Tier 2/3 support for JCN at the Center Valley CHE location. You will handle Windows/Mac, AV, WiFi, mobile devices, printers, and classroom tech, assisting faculty, staff, and students.

Coordinate with IS&T and Academic Commons to resolve issues and maintain equipment. Strong communication and teamwork are essential for success.

Qualifications

• Bachelor’s degree in computer or information science or related field.
• Minimum two years in a technology support role (education setting preferred).
• Proficient with Microsoft 365 solutions (Teams and SharePoint).
• Technology certifications preferred (Microsoft, CompTIA, Cisco, etc.).
• Ability to adapt to fluid work environment and excellent communication skills.

Responsibilities

• Provide technology support for JCN Faculty, Staff, and Students.
• Install, maintain, and troubleshoot JCN computing equipment and learning technologies; coordinate with IS&T.
• Troubleshoot computers, network access, printers, and AV equipment including projectors and microphones.
• Liaise between JCN Faculty/Staff, IS&T, and Academic Commons to resolve tech issues.
• Collaborate with the Academic Strategy team and deliver strong customer service.

Skills

Technical support

Customer service

Team collaboration

Communication skills

Power Platform interest

Education

Bachelor’s degree in computer or information science

Tools

Microsoft 365 (Teams, SharePoint)

Job description

Number of Positions In Requisition

1

Job Details

The Technology Systems Specialist provides tiers two and three support for Jefferson’s College of Nursing (JCN) technology needs at the Lehigh Valley location at the Center for Healthcare Education (CHE) building, including but not limited to, computers (Windows & Mac), AV, WiFi, mobile devices, printers, licensed software, classroom technologies and other peripherals. In addition to supporting and maintaining equipment the Technology Systems Specialist is expected to provide support to JCN Faculty, Staff, and Students in needs pertaining to the functioning of JCN and its programs and events.

Job Description

Essential Functions

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Provide technology support for JCN’s Faculty, Staff, and Students.
• Install, maintain, and troubleshoot issues with all JCN computing equipment and learning technologies in coordination with IS&T staff
• Proficient in the use of and troubleshooting computers, network access, printers, and audio-visual technology, including screen casting, speaker systems, projectors, and microphones
• Liaises between JCN Faculty & Staff, IS&T, and the Academic Commons to ensure effective and timely resolution of technologies-related issues.
• Collaborates and communicates frequently with the JCN’s Academic Strategy team.
• Demonstrated ability to deliver exemplary customer service experiences in a technology support environment
• Ability to work successfully as a member of a team or self-guided on assigned projects or tasks
• Maintains a professional appearance and attitude while on campus and executing job duties

Competencies (Knowledge, Skills, and Abilities Required):

• Communicates effectively both verbally and in writing.
• Participates in projects, activities, duties, and responsibilities as assigned
• Meet regularly with IS&T staff to plan ongoing work and assistance to keep the JCN Lehigh Valley location at Center for Healthcare Education (CHE) operating optimally.
• Commitment to ongoing professional growth through continuing education and professional development. highly preferred: desire to learn and develop within the Microsoft Power Platform (Power Apps, Power Automate and Power BI)
• Perform related duties as assigned.

Minimum Education and Experience Requirements:

Education:

• Bachelor’s degree in computer or information science, or a related field

AND

Experience:

• Minimum two years in a technology support role (or equivalent), preferably in an education setting, Proficient with Microsoft O365 solutions specifically Teams and SharePoint

Minimum Certifications, Registration or License Requirements:

• Technology Certifications preferred (Microsoft CompTIA, Cisco, etc.)

Additional Information

Must have the ability and willingness to adapt to a fluid work environment; possess excellent communication, interpersonal, and organizational skills; successfully manage multiple demands and projects; demonstrate excellent customer service skills; and build successful relationships

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

3900 Sierra Circle, Center Valley, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow’s professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time(including per diemcolleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

For more benefits information, please click here