Education IT Support Specialist - On-site & Remote

Ohio State University; Columbus (OH); On-site; USD 32,000 - 37,000; Full time

Job summary

The Ohio State University seeks a Desktop & Education Support Specialist to join OCIO | Customer Solutions at Parks Hall. The role provides desktop, classroom, and AV support across Windows and Mac platforms, onsite and remote, with emphasis on delivering timely solutions and training to faculty, staff, and students.

You will deploy and maintain workstations, manage classroom technology, and lead small projects while communicating outages and updates.

Qualifications

• Two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment.
• Experience with audio/visual equipment used in teaching, meeting, and event spaces.
• Ability to work as part of a team and take the initiative to work independently.
• Ability to maintain and manage information and documentation in an organized, systematic way.
• Professional experience providing customer service.

Responsibilities

• Provide desktop & education support for Windows and Mac OS users.
• Delivery and setup of new and updated workstations and peripherals.
• Deploy classroom maintenance plans and assist with on-site and in‑shop repairs for AV equipment.
• Communicate, track, and report computing environment outages.
• Serve as a team lead for complex help desk projects and provide on-site support.

Education

Bachelor’s degree or equivalent combination of education and experience

Job description

The Ohio State University seeks a Desktop & Education Support Specialist to join OCIO | Customer Solutions at Parks Hall. The role provides desktop, classroom, and AV support across Windows and Mac platforms, onsite and remote, with emphasis on delivering timely solutions and training to faculty, staff, and students.

You will deploy and maintain workstations, manage classroom technology, and lead small projects while communicating outages and updates.