Desktop & Education Support Specialist

Ohio State University; Columbus (OH); On-site; USD 32,000 - 37,000; Full time

Job summary

The Ohio State University seeks a Desktop & Education Support Specialist to join OCIO | Customer Solutions at Parks Hall. The role provides desktop, classroom, and AV support across Windows and Mac platforms, onsite and remote, with emphasis on delivering timely solutions and training to faculty, staff, and students.

You will deploy and maintain workstations, manage classroom technology, and lead small projects while communicating outages and updates.

Qualifications

• Two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment.
• Experience with audio/visual equipment used in teaching, meeting, and event spaces.
• Ability to work as part of a team and take the initiative to work independently.
• Ability to maintain and manage information and documentation in an organized, systematic way.
• Professional experience providing customer service.

Responsibilities

• Provide desktop & education support for Windows and Mac OS users.
• Delivery and setup of new and updated workstations and peripherals.
• Deploy classroom maintenance plans and assist with on-site and in‑shop repairs for AV equipment.
• Communicate, track, and report computing environment outages.
• Serve as a team lead for complex help desk projects and provide on-site support.

Education

Bachelor’s degree or equivalent combination of education and experience

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail] . If you have questions while submitting an application, please review these frequently asked questions .Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please l og in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.Job Title:Desktop & Education Support SpecialistDepartment:OCIO | Customer SolutionsThe Desktop & Education Support Specialist works within a team to provide OCIO supported customers professional computer support services, including resolving software, hardware, and network issues. Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction.Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management. Responsible for the deployment of a classroom maintenance plan and for emergency on-site and inshop repair, video-data projection, audio systems, computer and audio- visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OCIO/ODEE or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. Will serve as desktop support for onsite technical assistance. May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends. Position may be required travel to other OSU campuses for training and knowledge transfer sessions.Required Education Level:Bachelor’s degree or an equivalent combination of education and experience.Required Experience:Two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.Desired Experience:More than two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment. A bachelor's degree in information technology, information management, or a related field. Excellent interpersonal skills, including verbal, nonverbal and written communication skills. Experience with image management and deployment. Experience with and exposure to a wide variety of commercial and educational productivity applications. Experience with support systems and remote desktop technologies. Professional experience in a university setting.Additional Information:The salary range for this position is $23.17-$27.04 and the offer for this position will be based on internal equity and the candidate's qualifications.Function: Information TechnologySub-function: IT Service SupportCareer Band: TechnicalCareer Level: T3Location:Parks Hall (0273)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .The university is an equal opportunity employer, including veterans and disability.