Education Tech Support Engineer

Pansophic Learning; Parma (OH); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

10 paid holidays annually

Paid Time Off

Job summary

Pansophic Learning is seeking an in-office IT Helpdesk Specialist in Parma, Ohio. You will provide remote guidance to resolve technical problems, manage tickets, and document solutions to ensure high-quality support.

The role requires strong service desk knowledge, Windows/Chrome OS expertise, and the ability to multitask in a fast-paced environment. Local on-site work is required with standard business hours.

Qualifications

• Strong knowledge of service desk operations and standard processes.
• Experience with Windows desktop OS and Chrome OS.
• Ability to work remotely in a fast-paced environment.
• Team player with strong communication and multitasking.
• Pass federal and state background checks (FBI/BCI).

Responsibilities

• Provide customers with remote guidance and expertise to resolve technical problems.
• Act as second tier end user contact and resolution.
• Document user information, triage steps and resolutions or escalation notes.
• Manage ticket queue to meet SLA requirements.
• Follow knowledge base articles for issue resolution.
• Create and maintain necessary documentation.

Skills

Service desk operations

Windows Desktop OS

Chrome OS

Active listening / communication

Remote work capability

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Active Directory

Google Workspace

Job description

Pansophic Learning is seeking an in-office IT Helpdesk Specialist in Parma, Ohio. You will provide remote guidance to resolve technical problems, manage tickets, and document solutions to ensure high-quality support.

The role requires strong service desk knowledge, Windows/Chrome OS expertise, and the ability to multitask in a fast-paced environment. Local on-site work is required with standard business hours.