Education Data Support & Training Specialist

Twenty Bridge Staffing; Reston (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Twenty Bridge Staffing is seeking a customer service professional to support the US Department of Education's Office for Civil Rights. The role focuses on advising and assisting state and local education agencies in collecting and submitting high-quality data per ED guidance.

The ideal candidate will handle inquiries via phone and email, manage tickets, and contribute to data quality initiatives, training, and user guides.

Qualifications

• Ability to gather and interpret relevant data and information.
• Attention to detail and the ability to think analytically and exercise judgment to solve problems.
• Excellent verbal and written communication skills.
• Ability to build positive relationships with client and internal teams.
• Ability to make effective decisions under pressure.
• Provide clear, concise writing on technical topics for non-technical audiences.

Responsibilities

• Provide customer support to a variety of education stakeholders via phone and email.
• Open and manage support tickets in the tracking system and assist in quality review of tickets.
• Research and elevate issues to project groups or Project Lead for resolution.
• Conduct webinars, online training, and user guide creation/updates.
• Support data collection activities and assist customers with data collection and submission issues.

Skills

Data interpretation

Analytical thinking

Communication skills

Customer service

Decision making under pressure

Technical writing for non-technical

Education

High School or Equivalent

Experience in education field

Tools

MS Word

Excel

Outlook

Job description

Twenty Bridge Staffing is seeking a customer service professional to support the US Department of Education's Office for Civil Rights. The role focuses on advising and assisting state and local education agencies in collecting and submitting high-quality data per ED guidance.

The ideal candidate will handle inquiries via phone and email, manage tickets, and contribute to data quality initiatives, training, and user guides.