Education Customer Support Agent I

Herff Jones; Indianapolis (IN); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Full-time role with benefits

Résumé du poste

Herff Jones in Indianapolis, IN is seeking a Customer Service Agent I to manage multi-channel communications and support orders for schools and educational institutions. You will liaise between customers, ISPs, and order-entry/shadow services to ensure inquiries are addressed within service levels.

The role involves assisting with order entry during peak times, typical hours are 8 am–5 pm, Monday through Friday, with possible overtime in peak season. This full-time position includes benefits.

Qualifications

• Bachelor's or associate Degree preferred; work experience in lieu of degree considered.

Responsabilités

• Handle multi-channel inbound communications (phone, email, web portal, ticketing system, chat) while meeting or exceeding stated Service Levels.
• Support on-time delivery by providing customer support and raising escalation requests to senior CSA team members as needed.
• Build relationships with the broader Customer Service team to support customer needs.
• Maintain professional communications with Customers, ISPs and personnel; respond quickly to questions or concerns.

Connaissances

Multichannel support

Time management

Communication skills

Issue investigation

Microsoft Office

Formation

Bachelor's or Associate Degree

Outils

Ticketing system

CRM system

Description du poste

Herff Jones in Indianapolis, IN is seeking a Customer Service Agent I to manage multi-channel communications and support orders for schools and educational institutions. You will liaise between customers, ISPs, and order-entry/shadow services to ensure inquiries are addressed within service levels.

The role involves assisting with order entry during peak times, typical hours are 8 am–5 pm, Monday through Friday, with possible overtime in peak season. This full-time position includes benefits.