Seasonal Customer Service Agent I – Multichannel Support

Sweeping Corporation of America; Indianapolis (IN); Vor Ort; USD 18.000 - 29.000; Vollzeit

Benefits dieser Stelle

Full-time role with benefits

Zusammenfassung

Herff Jones, Inc. is seeking a Customer Service Agent I (Seasonal) in Indianapolis to manage multi-channel inquiries and support ISPs and customers including schools and colleges.

You will assist with order entry, liaise with Shared Services, and ensure inquiries are addressed within set service levels. The role requires strong communication, time management, and research skills, with weekday hours and potential overtime during peak seasons.

Qualifikationen

• Handle multi-channel inbound communications and respond within service levels.
• Navigate multiple systems while assisting customers and partners.
• Maintain professional communication and meet productivity goals.

Aufgaben

• Handle multi-channel inbound communications – phone, email, web portal, ticketing system, chat.
• Support on-time delivery by providing customer support and escalation requests as needed.
• Build relationships with the Customer Service team and stakeholders to support customers.

Kenntnisse

Call handling

Multi-system navigation

Time management

Prioritization

Problem solving

Ausbildung

Bachelor’s or Associate Degree

Tools

Ticketing system

CRM system

Microsoft Excel

Outlook

Jobbeschreibung

Herff Jones, Inc. is seeking a Customer Service Agent I (Seasonal) in Indianapolis to manage multi-channel inquiries and support ISPs and customers including schools and colleges.

You will assist with order entry, liaise with Shared Services, and ensure inquiries are addressed within set service levels. The role requires strong communication, time management, and research skills, with weekday hours and potential overtime during peak seasons.