Product & Account Specialist — Client Success

Herff Jones; Indianapolis (IN); Vor Ort; USD 47.000 - 51.000; Vollzeit

Zusammenfassung

Herff Jones, Inc. in Indianapolis, IN seeks a Product and Account Specialist III to deliver exceptional customer service and sales support for U.S. scholastic/collegiate channels.

You will learn multiple operation areas across the year, handling orders, tickets, and ERP entries with a focus on accuracy and timely communication. The role emphasizes relationship-building with internal teams and customers, mastering SOPs, and balancing priorities in a cyclical business environment.

Qualifikationen

• Highschool or GED required.
• Bachelor's or associate degree preferred.
• Honorable military service will be considered on a case-by-case basis.

Aufgaben

• Coordinate product design and setup specifications among Account Managers, Sales Representatives, schools/customers, and Production Personnel for artwork, composition, tooling, and samples.
• Proactively contact Sales Representatives and keep them informed of account status, order readiness, order progress, confirmed order details, shipping updates, and delivery information.
• Manage announcement unit volume for assigned territories by coordinating with customers, Sales Representatives, and Production Personnel from order receipt through final delivery.
• Handle multi-channel inbound communications - phone, email, OM, ticketing system (Zendesk), chat - while meeting or exceeding stated Service Levels ("24 & 2").
• Maintain positive, professional communication and working relationships with schools/customers, Sales Representatives, and internal personnel by responding promptly and following through on questions or concerns.
• Assist the Customer Service Manager with special projects and assignments as needed.
• Collaborate with team members to help balance workloads within the work group and support priorities assigned by the Customer Service Manager.

Kenntnisse

Communication

Account management

Customer service

Excel

Learning new systems

Teamwork

Ausbildung

Highschool or GED

Bachelor's or associate degree

Honorable military service

Tools

Zendesk

Oracle ERP

Jobbeschreibung

Herff Jones, Inc. in Indianapolis, IN seeks a Product and Account Specialist III to deliver exceptional customer service and sales support for U.S. scholastic/collegiate channels.

You will learn multiple operation areas across the year, handling orders, tickets, and ERP entries with a focus on accuracy and timely communication. The role emphasizes relationship-building with internal teams and customers, mastering SOPs, and balancing priorities in a cyclical business environment.