Education Account Manager: School Partnerships & Growth

Woodwind & Brasswind; Melbourne (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Tuition reimbursement options

Medical, dental, vision, 401K with公司匹配

Job summary

Music & Arts, a division of Guitar Center, seeks an Education Account Manager to build relationships with schools and support music programs nationwide. You will serve as primary liaison, drive rentals, repairs, and product growth, and represent Music & Arts to students, teachers, and communities.

In this role, you will develop territory plans, establish weekly outreach, and collaborate with stores and logistics to ensure educator support.

Qualifications

• Sales, customer engagement, or community relations experience.
• Excellent communication and relationship-building skills.
• Ability to travel throughout assigned territory.
• Proficiency in Microsoft Office; ability to learn CRM systems.
• Valid driver's license and auto insurance.
• Ability to lift up to 50 pounds.

Responsibilities

• Build meaningful, trust-based relationships with music educators, administrators, and district decision-makers.
• Expand Music & Arts' footprint using our database and prioritized regional school lists.
• Establish weekly outreach rhythms (calls, emails, school visits, virtual meetings).
• Develop strategic territory plans focused on new school programs, educator support, and local engagement.
• Achieve weekly expectations for educator conversations, meetings, and school visits.
• Respond to all inbound leads within 24 hours.
• Maintain complete, accurate pipeline documentation in Salesforce, including next steps, dates, meeting notes, and opportunity stages.
• Drive net-new program creation, renewals, and expansions across rentals, repairs, and product categories.
• Partner with Regional Logistics Coordinators (RLCs) to stay focused on client-facing activity.
• Work closely with local Music & Arts and Guitar Center stores to host educator nights, community events, and back-to-school events.
• Promote in-store resources, coupons, and promotional programs for educators and parents.
• Support store-based music education initiatives and recruitment events that attract families and build long-term loyalty.
• Drive school traffic to nearby stores to increase brand visibility and educator engagement.
• Serve as the primary point of contact for educators, ensuring timely resolution of issues related to rentals, repairs, and product needs.
• Work collaboratively with stores, repair shops, customer service, and RLC partners to ensure seamless educator support.
• Maintain exceptional professionalism, responsiveness, and ownership in all educator interactions.
• Proactively identify and resolve friction points before they impact customer experience.
• Lead with optimism, service, and professionalism.
• Model accountability - avoid negativity, blame, or disengagement.
• Embrace coaching, continuous improvement, and a set productivity cadence.
• Contribute to a positive team environment and support peer success.

Skills

Sales experience

Excellent communication

Travel ability

Microsoft Office

CRM systems

Driver's license

Lifting up to 50 lbs

Education

Bachelor's degree in Music Education/Performance/Music Business or equivalent

Tools

Microsoft Office

CRM systems

Job description

Music & Arts, a division of Guitar Center, seeks an Education Account Manager to build relationships with schools and support music programs nationwide. You will serve as primary liaison, drive rentals, repairs, and product growth, and represent Music & Arts to students, teachers, and communities.

In this role, you will develop territory plans, establish weekly outreach, and collaborate with stores and logistics to ensure educator support.