Education Account Manager – Partner Success & Growth

BNED LoudCloud, LLC.; Columbia Township (MO); Remote; USD 25,000 - 26,000; Full time

Job summary

BNED LoudCloud, LLC. is seeking an Account Manager in Columbia, MO with a flexible work-from-home option. You will serve as the primary liaison between schools and MBS Direct, supporting course material adoptions and ensuring timely execution of key tasks.

The role emphasizes client relationship building, performance reporting, and growth opportunities. Ideal candidates have a business/marketing background and strong communication and analytical skills, with the ability to manage multiple

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Accounting, or related field, or equivalent experience.
• Experience in account management, customer success, client services, or a similar role.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent written, verbal, and presentation communication skills, with the ability to effectively interact with clients, including executive-level stakeholders.
• Ability to manage multiple priorities and deadlines while maintaining accuracy in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong technical aptitude to quickly learn new systems, reporting tools, and digital platforms.

Responsibilities

• Build and maintain partnerships with an assigned portfolio of client schools, delivering exceptional service focused on customer satisfaction, retention, and long-term success.
• Serve as the primary point of contact between partner schools and MBS Direct, ensuring timely, professional, and effective communication.
• Support schools throughout the course material adoption process by providing book adoption research, assisting with course material selection, and ensuring accurate and timely booklist management.
• Coordinate with internal teams and school partners to ensure adoption deadlines, operational deliverables, and client requests are completed accurately and on schedule.
• Proactively identify, investigate, and resolve client concerns while anticipating potential issues and implementing effective solutions.
• Prepare, analyze, and present client reports, performance metrics, and business insights to support informed decision-making and strengthen client partnerships.
• Conduct regular business and partnership reviews to discuss operational performance, current initiatives, service opportunities, and future growth strategies.
• Maintain accurate records related to school consignment inventory, client accounts, and operational activities.
• Support digital course material initiatives, including Inclusive Access, Easy Access, Learning Management Systems (LMS), Student Information Systems (SIS), eBook and courseware adoptions, the Adoptions & Insights Portal, and VitalSource Manage.
• Monitor back-ordered materials, digital fulfillment, and operational trends to identify opportunities for continuous improvement and enhanced client service.
• Identify opportunities to expand services, recommend additional products and solutions, and partner with Sales and Marketing to support revenue growth.
• Collaborate with internal cross-functional teams to improve processes, enhance the customer experience, and ensure successful execution of client initiatives.
• Additional responsibilities as required.

Skills

Account management

Customer service

Relationship management

Analytical skills

Communication skills

Organizational skills

Microsoft Office Suite

Technical aptitude

Education

Bachelor's degree in Business, Marketing, Communications, Accounting, or related field

Tools

Microsoft Office Suite

Job description

BNED LoudCloud, LLC. is seeking an Account Manager in Columbia, MO with a flexible work-from-home option. You will serve as the primary liaison between schools and MBS Direct, supporting course material adoptions and ensuring timely execution of key tasks.

The role emphasizes client relationship building, performance reporting, and growth opportunities. Ideal candidates have a business/marketing background and strong communication and analytical skills, with the ability to manage multiple