EdTech Customer Success Manager - Remote and Travel Ready

Paycom - ATS; Alabama; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Disability Insurance

Work From Anywhere Policy

Paid Parental Leave

Free CL products for employees

Job summary

Carnegie Learning seeks a Customer Success Manager to work with educators, administrators, students, and communities. You will guide customer implementations, monitor progress, and advocate for user-centered product delivery across internal teams.

The role emphasizes travel within the territory and close collaboration with sales and product teams to promote successful outcomes. Applicants should have a 4-year degree (Masters preferred) and 5+ years in education administration or customer

Qualifications

• Bachelor degree in Education or related field is required.
• Master's degree in Education Administration, Business, or related field is preferred.
• Five or more years of experience as an Education Administrator, Customer Success Manager, or similar role.
• Residence within the designated territory states is required.
• Understanding of K-12 district and school technology including LMS, SIS, and digital curricular apps.

Responsibilities

• Establish and maintain a key partnership team for each account to ensure a successful implementation and user experience.
• Facilitate customer onboarding with implementation goals and action plans.
• Manage delivery of Carnegie Learning products in line with goals and plans.
• Identify customer needs and prescribe actions and resources for ongoing use of products.
• Analyze usage metrics to track progress toward implementation goals.
• Schedule regular status meetings with the partnership team to review progress and next steps.
• Communicate with stakeholders and stay informed on trends affecting renewals and expansions.
• Maintain complete profiles of designated customers and collaborate across departments.
• Support the sales team in pre-sales activities and piloting opportunities.
• Guide pilot process to ensure seamless experiences aligned to identified needs.

Skills

Relationship building

Communication skills

Time management

Conflict resolution

Education

Bachelor's degree in Education or related field

Master's degree in Education Administration, Business, or related field (preferred)

Tools

LMS / SIS knowledge

Digital curricular applications

Job description

Carnegie Learning seeks a Customer Success Manager to work with educators, administrators, students, and communities. You will guide customer implementations, monitor progress, and advocate for user-centered product delivery across internal teams.

The role emphasizes travel within the territory and close collaboration with sales and product teams to promote successful outcomes. Applicants should have a 4-year degree (Masters preferred) and 5+ years in education administration or customer