EdTech Customer Success Manager — Higher Ed Growth (Remote)

QuantHub; Birmingham (AL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Simple IRA plan with employer matching

Generous paid time off and holidays

Remote work environment with periodic team retreats

Paid gym memberships

Job summary

A growing EdTech company in Birmingham, AL, is seeking a Customer Success Manager to enhance its presence in higher education. The ideal candidate will manage instructor relationships, support campus growth, and enhance community engagement. This mid-level position requires a Bachelor's degree and 3+ years of experience in customer success or account management. Competitive salary range is $65K-$80K per year.

Qualifications

• 3+ years in customer success or account management.
• Willingness to travel for on-campus visits (25-30%).
• Experience in higher education or EdTech preferred.

Responsibilities

• Build relationships with instructors through regular check-ins.
• Develop campus relationships with department heads for growth.
• Manage events and community building activities.

Skills

Presentation skills

Relationship building

CRM system experience

Account planning

Education

Bachelor's degree in Business, Education, or related field

Job description

A growing EdTech company in Birmingham, AL, is seeking a Customer Success Manager to enhance its presence in higher education. The ideal candidate will manage instructor relationships, support campus growth, and enhance community engagement. This mid-level position requires a Bachelor's degree and 3+ years of experience in customer success or account management. Competitive salary range is $65K-$80K per year.