Sr. Customer Success Manager Instructure

HelpfulRemote; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

HelpfulRemote is seeking an experienced Customer Success/Account Manager to lead a portfolio of strategic higher education accounts in the United States. You will conduct executive business reviews, monitor health metrics, and act as the main contact to ensure ongoing value and renewals.

The ideal candidate has 5+ years in SaaS customer success or sales, ideally EdTech experience, and a track record managing large accounts ($3M+).

Qualifications

• 5+ years in customer success or account management or sales within SaaS.
• EdTech experience preferred with a track record managing large accounts.
• Executive communication skills and ability to run executive business reviews.

Responsibilities

• Lead a portfolio of strategic higher education accounts.
• Conduct executive business reviews and track customer health metrics.
• Serve as the main point of contact to secure renewals and ongoing value.

Skills

Customer success

Account management

Sales

SaaS

Executive communication

Tools

Salesforce

Gainsight

JIRA

Tableau

Generative AI tools

Job description

This role manages a portfolio of strategic higher education accounts, running executive business reviews, tracking customer health metrics, and acting as the main point of contact to ensure these key members get ongoing value from the platform and stay renewed and engaged.

Candidates need five or more years in customer success, account management, or sales within SaaS, ideally with EdTech experience and a track record managing large accounts ($3M+ portfolios). Familiarity with Salesforce, Gainsight, JIRA, Tableau, and using generative AI tools for account work is expected, along with strong executive communication skills.

The role is based in the United States and includes occasional travel of 10-15% for customer engagements, conferences, and team events.