Customer Success Manager

QuantHub; Birmingham (AL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Simple IRA plan with employer matching

Generous paid time off and holidays

Remote work environment with periodic team retreats

Paid gym memberships

Job summary

A growing EdTech company in Birmingham, AL, is seeking a Customer Success Manager to enhance its presence in higher education. The ideal candidate will manage instructor relationships, support campus growth, and enhance community engagement. This mid-level position requires a Bachelor's degree and 3+ years of experience in customer success or account management. Competitive salary range is $65K-$80K per year.

Qualifications

• 3+ years in customer success or account management.
• Willingness to travel for on-campus visits (25-30%).
• Experience in higher education or EdTech preferred.

Responsibilities

• Build relationships with instructors through regular check-ins.
• Develop campus relationships with department heads for growth.
• Manage events and community building activities.

Skills

Presentation skills

Relationship building

CRM system experience

Account planning

Education

Bachelor's degree in Business, Education, or related field

Job description

Overview

QuantHub is seeking a driven Customer Success Manager to join our growing team and help expand our presence in the fast-changing EdTech and digital transformation landscape, specifically within Higher Education. This mid-level role is designed for ambitious individuals eager to build a career in customer success. As an integral part of our CS organization, you'll work closely with senior leaders, gaining hands-on experience in customer health measurement, surprise and delight, and relationship management, while directly contributing to revenue growth.

Base pay range

$65,000.00/yr - $80,000.00/yr

Responsibilities

• Instructor Relationship Building: Regular check-ins during active semesters, post-semester success reviews and feedback collection, multi-semester instructor retention and satisfaction management, proactive support for course preparation and execution
• University Expansion & Growth: Campus relationship development with department heads, identification of new instructor prospects within existing universities, cross-departmental expansion (business, statistics, analytics programs), academic calendar alignment and semester planning
• Events & Community Building: On-campus visits and department presentations, instructor networking events and best practice sessions, academic conference presence and relationship building, customer advocacy and reference program management
• Strategic Account Development: Multi-course instructor portfolio management, department-level relationship building and expansion planning, university partnership development and maintenance, success story documentation and case study development
• Success Metrics Focus Areas: Multi-semester retention, department expansion, instructor satisfaction, new instructor acquisition, event engagement

Required Qualifications

• Bachelor's degree in Business, Education, or related field
• 3+ years of customer success or account management experience
• Strong presentation and relationship-building skills
• Experience with CRM systems and account planning
• Willingness to travel for on-campus visits (25-30%)

Preferred Qualifications

• Higher education or EdTech industry experience
• Understanding of academic calendars and university operations
• Event planning and marketing experience
• Previous territory management experience

Benefits

• Health, dental, and vision insurance
• Simple IRA plan with employer matching
• Generous paid time off and holidays
• Remote work environment with periodic team retreats
• Paid gym memberships to support health and wellness
• Opportunities to grow within a leading tech startup

Location: Birmingham, AL