EdTech Campus Growth & Success Manager

Fullglass Education Inc; Troy (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Fullglass Education, Inc. is seeking an experienced Account Manager to drive campus expansion and partner success across higher education accounts.

This role focuses on expanding footprint, onboarding professors, and ensuring smooth course launches and ongoing support. Reporting to the Chief Commercial Officer, you will build strong relationships with bookstores, LMS administrators, professors, and department heads.

Qualifications

• 8+ years in Account Management, Customer Success, or Customer Experience in HigherEd/EdTech.
• Proven ability to manage relationships with professors, dept heads, and bookstore admins.
• Strong data-driven approach using CSAT, Grade Capture, and adoption metrics.

Responsibilities

• Account Expansion & Renewal: identify opportunities with campus stakeholders to increase Fullglass footprint and drive year-over-year unit growth.
• Onboarding: oversee end-to-end onboarding, ensuring professors and LMS admins are set up for a white-glove transition.
• Course Launch: collaborate with professors on setup and configuration to ensure a successful term start.
• Course Support: serve as primary contact post-launch, resolving issues and guiding platform use.
• Reporting & Communication: maintain per-campus scorecards and KPI visibility for leadership.

Skills

Account Management

Customer Success

Relationship Building

LMS Experience

Analytical Skills

Project Management

Communication Skills

Startup Environment

Flexibility

Job description

Fullglass Education, Inc. is seeking an experienced Account Manager to drive campus expansion and partner success across higher education accounts.

This role focuses on expanding footprint, onboarding professors, and ensuring smooth course launches and ongoing support. Reporting to the Chief Commercial Officer, you will build strong relationships with bookstores, LMS administrators, professors, and department heads.