EdPlus Re-Entry Lead

asu; Scottsdale (AZ); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

ASU EdPlus is a dynamic unit of Arizona State University focused on scalable digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the local, national, and international communities served by ASU.

ASU EdPlus seeks a dynamic Re-Entry Lead to oversee a team of Re-Entry Specialists, guiding outreach to students who paused their studies and ensuring tailored support to help them re-enter and succeed.

Qualifications

• Bachelor's degree and five years of relevant experience, including two years supervisory/managerial experience.
• Alternative combinations of experience and training that provide comparable knowledge, skills and abilities.

Responsabilités

• Lead a high-performing Success Coaching Center, directing Re-Entry Specialists to empower students to return to study.
• Oversee outreach initiatives to undergraduate and graduate students who paused their academic journey.
• Develop and refine administrative processes to tailor guidance on financial, academic, and personal barriers.
• Collaborate with financial aid, advising, and academic units to smooth a student's return to ASU.
• Provide direction on assignments, scheduling, recruitment, onboarding, and staff development.

Connaissances

Leadership

Supervision

Customer Service

Team Coaching

Education Support

Formation

Bachelor's degree

Description du poste

Job Profile

Student Support Services Manager 2

Job Family

Student Support Services

Time Type

Full time

Minimum Qualifications

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Manages complex student support services to help students with unique needs to navigate and succeed in higher education, participates in the development of programs and initiatives, and identifies resources and/or funding to support program activities in support of the university's enrollment, persistence, and graduation goals.

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

Do you excel at leading teams in a customer service and support environment? Are you passionate about empowering students to complete their degrees and helping them overcome obstacles? If so, continue reading below for this EdPlus Re-Entry Lead opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Curious about what it's like to work at EdPlus? Watch this short video , then explore more stories on the EdPlus at ASU YouTube channel .

Job Description

We are seeking a dynamic, collaborative EdPlus Re-Entry Lead to join our high-performing Success Coaching Center. Every day, you will make a difference in the lives of others by empowering a team of Re-Entry Specialists to reach their full potential through quality coaching and a focus on student success. You will oversee proactive outreach initiatives directed at undergraduate and graduate students who have paused their academic journey.

You will create and direct administrative processes to ensure your team provides tailored guidance to help students navigate financial, academic, and personal barriers. Additionally, you will collaborate with university staff in academic units, advising, and financial aid to facilitate a smooth return to ASU for these students.

Essential Duties

• Team Leadership: Cultivates an environment that empowers staff to be proactive as they conduct outreach to resolve obstacles impeding stopped-out students from returning to an ASU program.
• Performance Management: Uses a firm, goal-oriented leadership style to motivate, train, and engage staff. Addresses all aspects of staffing and professional development in a highly consistent manner.
• Quality Assurance: Monitors production and quality of specialist/student interactions, evaluating opportunities to enhance the student experience and benchmark re-enrollment success.
• Complex Problem Solving: Oversees and resolves highly sensitive or complex service problems and student escalations by clarifying issues, determining causes, and explaining the best solutions.
• Cross-Departmental Collaboration: Works closely with financial aid services, student business services, and academic units to re-enter students and set them up for success. Collaborates with key stakeholders to build a comprehensive service approach.
• Operational Direction: Provides direction to staff, including assignments, activities, and schedules, to ensure the delivery of excellent service required to meet departmental goals. Supports the recruitment, interview, onboarding, and continuous development of team members. Creates and maintains training resources, facilitates coaching opportunities, and ensures staff are equipped with the knowledge and tools needed to effectively support returning students.
• Adaptability: Learns quickly while continually recognizing and adapting to changing conditions, staying up to date on current policies, alternative program options, and training within the university.
• Other: Assumes or coordinates other duties or projects as assigned or directed.

Desired Qualifications

• Bachelor's degree or higher in a related field.
• Evidence of supervisory/leadership experience in a customer service/support environment.
• Demonstrated strong customer service orientation with a commitment to helping others; experience in coaching, advising, or education preferred.
• Experience supporting online programs and working with students returning to higher education after stopping out.
• Demonstrated understanding and awareness of ASU quick re-entry policies, financial aid, and academic policies.
• Demonstrated ability to develop, facilitate, and maintain strong, collaborative relationships with various populat