EdPlus Re-Entry Finance Specialist

asu; Scottsdale (AZ); Vor Ort; USD 52.000 - 70.000; Vollzeit

Zusammenfassung

ASU EdPlus is seeking a detail-oriented Re-Entry Finance Specialist to join the Success Coaching Center. You will provide dedicated financial case management for former ASU students seeking to return, addressing balances, holds, scholarships, and SAP requirements.

You will partner with multiple offices to guide cases from identification to resolution, maintaining confidentiality and adhering to university policies.

Qualifikationen

• Bachelor's degree or an equivalent combination of experience and/or training.
• Three (3) years of experience in a related field.

Aufgaben

• Owns and coordinates complex financial re-entry cases from identification through resolution, including balances, holds, and enrollment barriers.
• Serves as financial liaison across Financial Aid Support Services, SBS, Enrollment Services and university partners; handles SAP reviews and documentation.
• Communicates complex financial information clearly to students and guides next steps.
• Manages scholarship and financial-support processes for returning students and coordinates enrollment agreements.
• Supports program reactivations, graduation audits, and other case-specific steps to enable re-enrollment.
• Keeps accurate case tracking and reports, monitors budgets and follow-up on escalated cases.
• Collaborates with Re-Entry Enrollment Coaches to provide coordinated support without derailing enrollment outreach.

Kenntnisse

Empathetic communicator

Problem solving

Attention to detail

Ausbildung

Bachelor's degree

3 years experience

Jobbeschreibung

Job Profile

Student Support Specialist 2

Job Family

Student Support Services

Time Type

Full time

Apply before

11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Job Description

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

Are you passionate about empowering students to achieve their goals as an empathetic communicator and problem solver? Do you have experience working with re-entry students or higher education financial processes? Then check out the EdPlus Re-Entry Finance Specialist opportunity below!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Curious about what it's like to work at EdPlus? Watch this short video , then explore more stories on the EdPlus at ASU YouTube channel .

We're seeking a detail-oriented, solutions-driven Re-Entry Finance Specialist to join our Re-Entry team in the Success Coaching Center. Every day you'll make a meaningful difference by providing dedicated financial case management for former ASU students striving to return to their education. You will help students move past complex financial and administrative barriers that stand between them and enrollment, including financial aid, satisfactory academic progress, outstanding balances, holds, collections, payment arrangements, and scholarship eligibility.

As the Re-Entry team's primary point of coordination, you will partner with offices across the university to guide time-sensitive cases from identification through resolution, building trusting, collaborative relationships with students and colleagues along the way. Your work will directly support ASU's broader re-entry strategy across digital and campus immersion populations, all while adhering to established policies and guidelines.

Essential Duties

• Owns and manages complex financial re-entry cases from identification through resolution, including outstanding balances, financial holds, collections, late fees, in-house payment plans, cost-of-attendance issues, and other financial barriers to enrollment. Provides individualized coordination for students regardless of scholarship eligibility.
• Serves as the Re-Entry team's primary financial liaison, coordinating cases across Financial Aid Support Services (FASS), Student Business Services (SBS), Enrollment Services, academic units, and other university partners. Processes include time-sensitive SAP reviews, financial aid questions and documentation, all while maintaining continuity and clear next steps for the student.
• Reviews student accounts and financial circumstances to identify barriers, applicable resources, required actions, and appropriate escalation pathways; communicates complex financial information to students in a clear and supportive manner.
• Manages scholarship and financial-support processes for returning students, including applications, eligibility review, fund coordination, corporate-partner benefits, and related enrollment agreements or requirements.
• Supports specialized re-entry transactions and administrative actions, including program reactivations, graduation audits, and other case-specific steps needed to establish a viable pathway back to enrollment.
• Maintains accurate financial case tracking and documentation, including regular case-status reporting, scholarship budget monitoring, and follow-up on unresolved or escalated cases.
• Monitors case volume, resolution timelines, balance trends, SAP outcomes, and recurring barriers; analyzes data and communicates findings to inform operational decisions; recommends workflow, policy, communication, or coordination improvements to improve student return rates.
• Partners with Re-Entry Enrollment Coaches and Specialists to provide coordinated support so financial casework does not interrupt outreach, engagement, or the student's broader re-enrollment journey.
• Works effectively in a fast-paced, policy-dependent environment with time-sensitive deadlines, detailed financial information, and multiple concurrent cases requiring accuracy and follow-through.
• Maintains appropriate confidentiality and follows university policies.