EdPlus Re-Entry Enrollment Specialist

asu; Scottsdale (AZ); On-site; USD 48,000 - 60,000; Full time

Job summary

ASU EdPlus in Tempe, AZ, seeks a Student Support Specialist 2 to connect students with academic, professional, and personal services, removing barriers to persistence and graduation. You will act as a consistent re-entry contact, guiding former ASU students through readmission and enrollment steps, while coordinating with Enrollment Services and financial aid to ensure a smooth return.

The role emphasizes empathetic communication, proactive outreach, and data-driven caseload management to

Qualifications

• Bachelor's degree and three years of experience appropriate to the area of assignment/field.
• Alternatively, any equivalent combination of experience and training.

Responsibilities

• Be primary contact for a caseload of stopped-out and non-term-active students guiding re-enrollment.
• Manage Operation Comeback RFIs and conduct case reviews to identify pathway, requirements, and barriers.
• Guide students through re-application, readmission, admissions, registration, and related enrollment steps.
• Maintain proactive, timely communication with students through approved outreach channels and track cases.
• Provide clear guidance on re-entry policies, programs, timelines, and processes; escalate complex cases.
• Coordinate with Enrollment Services, colleges, Financial Aid, the Registrar, and other units to resolve barriers.

Skills

People-oriented

Enrollment processes

Empathetic communicator

Education

Bachelor's degree

Job description

Job Profile:

Student Support Specialist 2

Job Family:

Student Support Services

Time Type:

Full time

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Job Description:

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

Are you passionate about empowering students to achieve their goals as an empathetic communicator and problem solver? Do you have experience working with re-entry students or higher education enrollment processes? Then check out the EdPlus Re-Entry Enrollment Specialist opportunity below!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Curious about what it's like to work at EdPlus? Watch this short video , then explore more stories on the EdPlus at ASU YouTube channel .

We're seeking a motivated, relationship-driven EdPlus Re-Entry Enrollment Specialist to join our Re-Entry team in the EdPlus Enrollment Center. Every day you'll make a meaningful difference by providing specialized, high-touch enrollment support to former ASU students who are ready to return to their education. You will guide students who are no longer term-active through the steps that stand between them and enrollment, including reapplying, completing readmission requirements, and navigating any additional processes along the way.

As a consistent point of contact from initial inquiry through successful re-enrollment, you will build trusting, supportive relationships with students and keep them engaged and moving forward. Your work will directly support ASU's broader re-entry strategy, including Operation Comeback and other re-engagement efforts. Your efforts will reach across digital and campus immersion populations, undergraduate and graduate students, and students both within and outside scholarship-supported pathways, all while you adhere to established policies and guidelines.

Essential Duties:

• Serves as the primary point of contact for a caseload of stopped-out and non-term-active students, providing continuity from initial interest through successful re-enrollment, regardless of scholarship eligibility (including students with high balances, campus readmits, and returning graduate students).
• Manages Operation Comeback Requests for Information (RFIs) and conducts individualized case reviews to identify each student's pathway, requirements, and barriers to return, including academic standing concerns, degree or program changes, financial barriers, and administrative holds.
• Guides students through re-application, readmission, admissions, registration, and other enrollment processes, including students who fall outside the Quick Re-Entry pathway.
• Maintains proactive, timely communication with students through approved outreach channels, establishing clear next steps and following cases through completion to reduce stalled or abandoned re-entry attempts.
• Provides clear, accurate guidance on re-entry policies, programs, timelines, and processes, and escalates complex cases to the appropriate specialized resource when needed.
• Coordinates with Enrollment Services, colleges and academic units, Financial Aid Support Services, Student Business Services, the Registrar, and other university partners to resolve barriers while maintaining a coordinated student experience.
• Supports proactive re-engagement campaigns for former students, including populations not currently term-active or not yet eligible for existing scholarship initiatives.
• Contributes to graduation and completion efforts by identifying students near completion and coordinating appropriate reviews or referrals to support progress toward a credential.
• Documents student interactions, case status, barriers, resolutions, and outcomes in university systems; analyzes caseload and enrollment data to identify trends, conversion opportunities, recurring barriers, and process improvements.
• Assumes or coordinates other duties or projects as assigned or directed.

Desired Qualifications:

• Evidence of a bachelor's degree or higher in a related field.
• Evidence of a people-oriented approach with experience guiding others through educat